Customer Support Specialist

2 weeks ago

Lahore, Punjab, Pakistan ibex. Pakistan Full time

Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.

Qualifications

  • O Levels/Matriculation or above
  • Excellent Written and Verbal English communication
  • Proficiency with MS Office (Particularly MS Excel and MS Word)

Responsibilities

  • Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
  • Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  • Providing alternatives to products/items, which are not available on the ecommerce website
  • Follow standard processes and procedures when it comes to providing the resolution
  • Staying up to date with latest updates on system information, process changes and future updates

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