Senior Manager Channel Capability

Last Date to Apply: 15th May, 2025

Employment Type: This is a full-time position.

Grade: This is a grade 4 position. (Permanent)

Location: This role is based in Islamabad, Pakistan. (Hybrid)

About the role:

The Senior Manager, Channel Capability & Enablement is responsible for leading the strategic direction and execution of initiatives that enhance the performance, tools, processes, and capacity-building frameworks of Telenor Pakistan's nationwide distribution network. The role focuses on empowering franchise partners, the field force, and retail channels through capability development, digital transformation, operational excellence, and strong governance-ultimately driving efficiency, compliance, and commercial performance.

Your Impactful Goals and Typical Day will include:

1. Lead Channel Enablement Strategy & Execution

• Develop and implement a comprehensive channel capability and enablement roadmap aligned with Telenor Pakistan's commercial vision and growth objectives.
• Lead the modernization and digital transformation of channel operations through structured programs, technologies, and tools.

2. Effective Franchise & Retail Operations Management

• Lead end-to-end franchise operations, retail execution, and supply chain optimization to ensure consistent service, standardized processes, and commercial delivery across the national footprint.
• Champion the transition toward touch-free operations and automation across all operational and supply chain domains.
• Collaborate with regional and national teams to drive excellence in last-mile execution, franchise partner enablement, and retail experience.

3. Designing Capability Building Programs

• Conduct comprehensive needs assessments to identify skill, knowledge, and behavioral gaps across sales channels.
• Design modular learning programs tailored to various roles (Retailer, Franchise, Field Officer, Area Manager), incorporating in-person, digital, and on-the-job training methods.
• Promote a continuous learning culture through gamified learning, microlearning, and certification programs.

4. Ensure Channel Governance & Compliance

• Implement and enforce governance frameworks and SOPs across Telenor Pakistan's sales and distribution network.
• Conduct business support system audits and ensure adherence to governance, operational, and regulatory standards.
• Work closely with legal and regulatory teams to ensure compliance with PTA and other government directives.
• Address customer complaints related to the channel in line with established escalation protocols and service quality standards.

5. Stakeholder & External Affairs Engagement

• Act as a liaison with key internal stakeholders-including Regulatory, Legal, and Government Affairs-to engage with external entities such as the PTA and LEAs.
• Foster strong relationships with internal cross-functional teams to ensure smooth rollout of capability and governance initiatives.
• Influence strategic outcomes through proactive engagement and alignment with compliance, licensing, and regulatory requirements.

6. Effective Solution Design & Business Support

• Lead expert teams in designing and deploying product and process solutions within the channel operations ecosystem.
• Ensure that business support processes and solutions are scalable, automated, and aligned with modern digital standards

What Are We Looking For?

Education: Master's degree (MBA, Marketing, Finance, or a related field) from an accredited institution.

Work Experience: 10+ years of Sales and Channel Management experience, including at least 5 years in a leadership role. A technical background with a strong grasp of telecom sales channel planning, enablement, capability building, legal compliance, and governance is preferred.

Potential Career Path:

This role offers vertical progression into a director position and lateral movement into other roles within Sales and Distribution.

Functional Skills/Knowledge Areas:

• Business Acumen: Deep understanding of sales operations, strategic partnerships, and process improvement.
• Stakeholder Management: Builds strong relationships and drives results through effective engagement.
• Drives Results: Sets ambitious goals, thrives under pressure, and leads performance-focused execution.
• Interpersonal Skills: Communicates persuasively, with strong negotiation and problem-solving capabilities.
• Team Player: Collaborates across functions and builds trust with diverse teams.
• People Leadership: Effectively leads and develops both individuals and senior team members.
• Continuous Learner: Pursues self-improvement and fosters team learning and development.
• Strategic Planning: Crafts and executes strategies aligned with business goals and transformation agendas.
• Analytical Skills: Uses data to derive insights and guide impactful decision-making.

Why Should You Join Us at Telenor?

At Telenor Pakistan, we're more than just a workplace-we're a community where learning and growth are at the core of everything we do. We provide a platform that nurtures your professional and personal development, empowering you to excel in your chosen field and realize your potential in a dynamic, collaborative environment. As an equal opportunity employer, we celebrate diversity and inclusivity, fostering an open and flexible environment where new ideas are welcomed.

As a learning organization, we value curiosity and innovation, encouraging hands-on experiences and continuous growth. Our culture, built on Telenor's four guiding behaviors, sets us apart:

• Always Explore: We believe growth is achieved through daily learning. We encourage you to challenge norms, embrace curiosity, experiment, and learn from every step.
• Create Together: We know that diverse teams yield the best solutions. By bringing together varied perspectives, we support, share, and help each other succeed.
• Keep Promises: Trust is essential to all relationships. We take ownership and pride in delivering with accuracy and integrity.
• Be Respectful: We prioritize empathy and respect, meeting everyone at eye level, listening intently, and showing care.

Join us to be mentored, empowered, and inspired and become part of a team that positively impacts over 40 million lives every day