Technical Service Representative

3 weeks ago

Zhob District, Balochistan, Pakistan NATIONAL TELEPHONE CO-OP ASSN Full time

Twin Valley is a fourth-generation family-owned broadband and communications company based in Kansas. We call small-town Kansas home, and we are fiercely committed to the long-term success of our neighbors. We have been innovating for more than 80 years to help unlock possibilities for families, businesses and communities for generations. As a full-service entertainment provider, we deliver hometown service with the cutting-edge technology of the most connected cities. With Twin Valley, you can tap into the larger world with the most reliable connections, delivered at blazing speeds.

Join in on the Success

At Twin Valley, team members enjoy the core values of a multi-generational, family-run business, combined with the competitive pay and benefits of a leading broadband and communications company. We live, work and play in the communities we serve, and many of our employees grew up in rural Kansas. So we have a special bond with our customers and take pride in providing cutting-edge connectivity to our families, friends and neighbors. It's no wonder that Twin Valley keeps getting accolades, with recent "Best Places to Work" and "Business of the Year" awards

Job Summary:

As a Technical Service Representative, you play a key role in accelerating organizational success by completing service provisioning to provide products and services to customers and responding to them in a manner that meets or exceeds their service expectations. You assist customers with service issues, service requests and questions. You promote and sell company products and services to new and existing customers.

Key Accountabilities:

  1. Determine service needs
  2. Sell & upgrade services
  3. Plant & software expertise
  4. Competitive knowledge
  5. Dispatch Technicians

What you bring to the position:

  1. You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the "ways" we operate.
  2. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
  3. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.

You will meet the following educational, licensing, certification, and work experience requirements:

  1. High School degree or equivalent required.
  2. Associate degree, technical training or experience in electronics and telecommunications preferred.
  3. Experience in office productivity software (email, calendar, word processing, spreadsheets, presentation software, etc.) required.
  4. Experience documenting and communicating technical situations with internal and external teams.
  5. Experience in telecommunications customer service preferred.
  6. Hold and maintain a valid driver's license; driving record must meet the criteria of the company's insurance carrier for acceptance of coverage.

You will follow the TVFC Core Values:

  1. Humor & Fun
  2. Resilience
  3. Lead by Example

PHYSICAL AND MENTAL ESSENTIAL FUNCTIONS

All employees, including those who become disabled, must be able to perform the essential job function listed below, either unaided or with the assistance of a reasonable accommodation. The functions listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This document does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Job Location (City, State)

Clearwater, Clay Center (or surrounding areas), KS

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