Call Evaluators Onsite Job Hiring

7 days ago


Islamabad, Islamabad, Pakistan DRS Datatech BPO (Pvt) Ltd. Full time

As a Call Evaluator at DRS Data Tech BPO, you will play a crucial role in ensuring the quality and effectiveness of our customer support operations.

You will be responsible for monitoring and evaluating customer interactions to assess agent performance, identify areas for improvement, and contribute to the overall enhancement of our service delivery.

Listen to and evaluate recorded or live customer calls for quality and compliance. Assess agent performance based on predetermined criteria and company standards. Identify opportunities for process improvements and share best practices. Maintain accurate records of evaluations and performance metrics.

Job Specification
  • High school diploma or equivalent; Bachelor's degree preferred.
  • Previous experience in a call center environment or customer service role is a plus.
  • Excellent communication and listening skills.
  • Strong analytical and problem-solving abilities.
  • Attention to detail and a commitment to accuracy.
  • Ability to provide constructive feedback and coaching.
  • Knowledge of call center technologies and quality assurance practices is an advantage.
Information Technology and Services - Rawalpindi, Pakistan
#J-18808-Ljbffr

  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Call Center Evaluation SpecialistWe are seeking a skilled Call Center Evaluation Specialist to join our team. As a Call Evaluator, you will play a vital role in ensuring the quality and effectiveness of our customer support operations.Your key responsibilities will include monitoring and evaluating customer interactions to assess agent performance,...


  • Islamabad, Islamabad, Pakistan beBeeQuality Full time

    Customer Service Excellence AnalystWe are seeking a meticulous and analytical Customer Service Excellence Analyst to monitor and evaluate customer interactions. The ideal candidate will have strong analytical skills, excellent communication abilities, and the ability to provide constructive feedback.Key Responsibilities:Monitor inbound and outbound calls to...

  • Calling Agent

    7 days ago


    Islamabad, Islamabad, Pakistan Born call centre Full time

    Looking for Customer Care Representatives (CCR) for our loan recovery call centre.Seniority levelEntry levelEmployment typeFull-timeJob functionSales and Business DevelopmentGet notified when a new job is posted. Sign in to set job alerts for "Agent" roles.Related roles:Regional Representative - Agent RecruitmentSales Agent – CSR for International...


  • Islamabad, Islamabad, Pakistan EndeavourOn Full time

    We're Hiring: Call Center Agent (Islamabad Pakistan, USA Time Zone) Location: Remote (Must work USA Time Zone) Shift: 6:00 PM – 3:00 AM (USA Time) Job Type: Contract, Full-Time Language: Professional-level English requiredAt EndeavourOn, we are expanding our team and looking for a Call Center Agent to manage real-time communication between teams,...


  • Islamabad, Islamabad, Pakistan Call Center International Llc Full time

    National Sales Manager to work for American Call CenterCall Center International, LLC is a successful international telemarketing company that specializes in both inbound and outbound sales and marketing with a direct focus on multilingual telemarketing solutions tailored to client-company needs.OUR PLANS:Create the world's largest Ethnic Inbound Outbound...


  • Islamabad, Islamabad, Pakistan Peakscale Full time

    Want to Earn More Than Most Managers in Islamabad?Peakscale is Hiring Elite Cold Callers – US Market Only.Location: Onsite – IslamabadShift: 8PM to 4AM (Night Shift – US Time)Base Salary: 100,000 – 150,000 PKRRealistic Total Pay: 350k–400k PKR/month (with commissions)Top performers make more. No cap. Ever.This job is not for everyone.If you're...

  • Hiring Manager

    2 weeks ago


    Islamabad, Islamabad, Pakistan CCRIPT Agency Full time

    Hiring Manager Wanted Location: Islamabad (In-Office) Hours: 5 PM – 2 AM PKT (EST Time) Experience: 2–3 Years Industry: IT Services / Software DevAbout Us We're a growing tech squad that helps solo founders, SMBs, and enterprises build sick software. From AI to full-stack apps. We've got our hands in everything. Now we're levelling up our in-house...

  • Call Quality Analyst

    4 weeks ago


    Islamabad, Islamabad, Pakistan Translation Empire PK Full time

    Job Title: Call Quality AnalystCompany: Translation EmpireLocation:Rawalpindi / IslamabadKey Responsibilities:Monitor inbound/outbound calls for quality assuranceEvaluate communication, professionalism, and policy adherenceProvide feedback to agents and team leadsIdentify improvement areas and assist in coachingPrepare reports and document call...


  • Islamabad, Islamabad, Pakistan Reactive BPO Full time

    Job Title: Assistant Manager - Human Resources (HR) - Call CenterReports To:HR ManagerJob Type:Full-timeJob Summary:We are seeking a dedicated and experienced Assistant Manager in Human Resources to join our call center team. The successful candidate will support HR functions, ensure compliance, and contribute to maintaining a positive work culture within...


  • Islamabad, Islamabad, Pakistan LearnObots Full time

    Job Title: Monitoring and Evaluation Fellow (Education Technology Support)Location: Public Sector Schools, IslamabadNumber of Positions: 30Employment Type: Contract-BasedJob Description:Fellows will be deployed in public schools to support digital learning, train teachers, and teach students using EdTech tools. They will conduct interactive lessons, improve...