
Customer Service Centre Director
7 hours ago
In today's fast-paced customer service environment, the Centre Manager plays a pivotal role in ensuring seamless communication between customers and clients.
- Key Responsibilities:
- Setting and achieving performance targets for speed, efficiency, sales, and quality.
- Managing daily centre operations to maintain high standards.
- Liaising with supervisors, team leaders, and operatives to resolve issues and improve overall performance.
- Staying up-to-date with industry developments and networking opportunities.
- Maintaining quality control through random call monitoring and staff performance tracking.
- Coordinating staff recruitment, including writing job adverts and liaising with HR.
- Reviewing staff performance, identifying training needs, and planning training sessions.
- Recording statistics, user rates, and centre performance levels, preparing regular reports.
- Handling complex customer complaints and enquiries.
- Staffing management, including shift patterns and resource allocation.
- Coaching, motivating, and retaining staff, coordinating bonus and incentive schemes.
- Data analysis and forecasting against budget figures.
- Improving performance through process optimisation and equipment upgrades.
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Customer Service Director
7 hours ago
Karachi, Sindh, Pakistan beBeeManagement Full time 2,500,000 - 3,500,000Job Overview:We are seeking an accomplished Call Centre Manager to spearhead our customer service initiatives.Main Responsibilities:Design and implement training programs to ensure exceptional service standardsOptimize scheduling based on forecasted volumes to enhance productivityDevelop and enforce policies and procedures for improved operational...
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Senior Customer Service Leader
7 hours ago
Karachi, Sindh, Pakistan beBeeCallCentreManagement Full time $75,000 - $105,000Job TitleA Call Centre Manager is required to lead a team of agents and oversee the daily operations of a busy call centre.About the RoleThis is an exciting opportunity for a results-driven leader who can develop and implement effective strategies to drive business growth. The successful candidate will be responsible for managing a team of customer-facing...
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Assistant Manager Customer Services
4 days ago
Karachi, Sindh, Pakistan R&I Electrical Appliances Full timeAssistant Manager Customer Services R&I Electrical Appliances, Pakistan As an Assistant Manager in Customer Services, you will be responsible for:Resolving Service Centre / Customer QueriesArranging spare parts / tools for SVCVerifying and approving product sale return notesPreparing CSD staff incentives and verifying incentives of SVC staffConducting...
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Call Centre Representative
4 weeks ago
Karachi, Sindh, Pakistan MPL ACE Dispatch Ltd. Full timeCall Centre Representative / Truck DispatcherBachelor's degree in any discipline (fresh graduates preferred) must be fluent in English (USA Region), with expertise in load boards and mailing calling API software.We are currently seeking energetic and enthusiastic individuals to join our remote team as Night Call Centre Representatives.Job Description: Night...
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Customer Service Ambassador
7 hours ago
Karachi, Sindh, Pakistan beBeeEmployment Full time 550,000 - 850,000Customer Service AmbassadorElevate your career in a dynamic call centre serving global clients.We are seeking confident and fluent English speakers with a passion for delivering exceptional customer experiences.The ideal candidate will possess:Strong command of the English languageProfessional attitudeDesire to grow and learnIn return, you can...
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Customer Service Representatives
7 hours ago
Karachi, Sindh, Pakistan beBeeCustomerService Full time 500,000 - 1,000,000Are you looking for a challenging career opportunity in customer service? We have the perfect job for you!Job Responsibilities:Handle inbound/outbound calls from customers with various queries and complaintsProvide exceptional customer service to resolve issues promptly and professionallyKey Skills and Qualifications:Ability to work in a fast-paced...
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Servicing Operations Director
3 days ago
Karachi, Sindh, Pakistan beBeeServicing Full time 3,000,000 - 6,000,000Job OverviewWe are seeking a seasoned professional to fill the position of Servicing Operations Director. As a key member of our team, you will be responsible for overseeing the delivery of high-quality services to our clients.Key ResponsibilitiesAssign and commit team members to work, ensuring quality and managing people management activities within the...
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Customer Service Representative
3 weeks ago
Karachi, Sindh, Pakistan Naheed Full timeAre you passionate about helping others? Do you love solving problems and making a difference every day? We're hiring a Customer Service Representative to join our teamDescriptionWhat we're looking for:A positive attitude and great communication skillsSomeone who's dedicated to providing excellent customer experiencesAbility to handle challenges with a smile...
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Regional Director
7 hours ago
Karachi, Sindh, Pakistan beBeeOperations Full time 3,500,000 - 5,500,000Job Title: Regional DirectorThe Regional Director will be responsible for overseeing the company's business operations in the Iran region. This includes developing and implementing strategies for local sales units, providing day-to-day leadership and guidance, and managing performance of team members.Key Responsibilities:Manage a large team and act as a...
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Director of Customer Satisfaction
9 hours ago
Karachi, Sindh, Pakistan beBeeService Full time 5,500,000 - 8,500,000Service Excellence DirectorThe Service Excellence Director will oversee the service excellence department, ensuring that operations and problem-solving meet required standards for local and international campaigns. Key responsibilities include maintaining service quality, designing monitoring standards, liaising with operations teams, reporting and analysis,...