Customer Service Centre Director

7 hours ago


Karachi, Sindh, Pakistan beBeeCentreManager Full time 5,000,000 - 7,500,000
Job Role: Centre Manager

In today's fast-paced customer service environment, the Centre Manager plays a pivotal role in ensuring seamless communication between customers and clients.

  • Key Responsibilities:
  • Setting and achieving performance targets for speed, efficiency, sales, and quality.
  • Managing daily centre operations to maintain high standards.
  • Liaising with supervisors, team leaders, and operatives to resolve issues and improve overall performance.
  • Staying up-to-date with industry developments and networking opportunities.
  • Maintaining quality control through random call monitoring and staff performance tracking.
  • Coordinating staff recruitment, including writing job adverts and liaising with HR.
  • Reviewing staff performance, identifying training needs, and planning training sessions.
  • Recording statistics, user rates, and centre performance levels, preparing regular reports.
  • Handling complex customer complaints and enquiries.
  • Staffing management, including shift patterns and resource allocation.
  • Coaching, motivating, and retaining staff, coordinating bonus and incentive schemes.
  • Data analysis and forecasting against budget figures.
  • Improving performance through process optimisation and equipment upgrades.


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