Call Center Compliance Officer

2 days ago


Islamabad, Islamabad, Pakistan Microcred Full time

Job Description: We are seeking a highly skilled Quality Assurance Agent to join our team at Microcred. As a key member of our operations team, you will be responsible for ensuring the highest standards of quality in our call center operations.

Responsibilities:
  1. Monitor call quality and provide feedback to agents.
  2. Work closely with the management team to achieve quality objectives.
  3. Prepare analytical reports to identify areas for improvement.
  4. Develop and implement process improvements to enhance quality and efficiency.
  5. Maintain accurate records and databases.
Requirements:

The ideal candidate will have a strong background in quality assurance, with experience in call center operations and compliance. They should possess excellent communication skills, both verbal and written, and be proficient in MS Office and relevant software applications.



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