
EPM Suite Technical Support Specialist
6 days ago
Job Title: EPM Suite Support Specialist
About the RoleWe are seeking an enthusiastic and talented professional to join our IT Product Factory Team. The ideal candidate will have a passion for technology, experience in agile environments, and a desire to contribute to innovative software solutions in Engineering, Consulting, Operations, and Project Management.
- Provide expert support for Oracle EPBCS Suite and related modules (TRCS, EPM, PBCS, FCCS).
- Troubleshoot complex issues in planning, forecasting, tax reporting, and financial consolidation.
- Assist in system configuration, maintenance, optimization, and user training.
- Engage with stakeholders to resolve support requests and ensure satisfaction.
- Maintain documentation of support efforts, resolutions, and best practices.
- Collaborate with internal teams to address bugs, enhancements, and escalated issues.
- Stay updated on Oracle Cloud enhancements and best practices.
- 3+ years supporting Oracle EPBCS Suite.
- Strong knowledge of EPBCS, TRCS, PBCS, FCCS, and EPM modules.
- Client-facing support experience with effective communication skills.
- Experience in end-to-end EPBCS or EPM implementation is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication abilities.
- Familiarity with Oracle Cloud integrations.
- Experience in support and system tuning.
- Competitive salary package.
- Opportunity to work with a leading organization.
- Professional growth and development opportunities.
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