Account Growth Manager

6 days ago


Hyderabad City Taluka, Pakistan beBee Careers Full time

As a key member of our team, you will be responsible for driving customer growth and retention through proactive engagement and relationship building.

Responsibilities:
  1. BUILD STRONG RELATIONSHIPS WITH HIGH-VALUE CUSTOMERS, ENSURING PROACTIVE ENGAGEMENT AND EFFECTIVE COMMUNICATION.
  2. COMPREHEND CUSTOMERS' BUSINESS REQUIREMENTS AND CHALLENGES, POSITIONING OUR SOLUTIONS AS THE BEST FIT.
  3. CONDUCT PRODUCT DEMOS AND TRAINING TO MAXIMIZE ADOPTION AND VALUE REALIZATION.
  4. PROACTIVELY MONITOR CUSTOMER HEALTH SIGNALS, USAGE PATTERNS, AND SATISFACTION LEVELS TO IDENTIFY RISKS AND OPPORTUNITIES.
  5. SERVE AS THE PRIMARY CONTACT AND TRUSTED ADVISOR, OFFERING STRATEGIC GUIDANCE TO HELP CUSTOMERS ACHIEVE THEIR GOALS.
Requirements:
  • Bachelor's degree in computer science, management, business, or a related field preferred.
  • Minimum 2 years in a customer-facing role within a tech company, preferably in customer success or support.
  • Basic understanding of our products/services and familiarity with CS metrics like churn, MRR, ARPU, and revenue expansion.
  • Strong verbal and written communication abilities, with a sense of ownership.
  • CUSTOMER-CENTRIC MINDSET, EMPATHY, AND COMMITMENT TO DELIVERING EXCELLENT CUSTOMER EXPERIENCES.
  • EFFECTIVE TEAMWORK WITH INTERNAL DEPARTMENTS TO ENSURE SUCCESSFUL ONBOARDING AND SUPPORT.

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