
Blockchain Support Specialist
1 week ago
T&H Consulting Overview
We are a leading firm in Blockchain Tracing Investigation and Incident Response, dedicated to delivering cutting-edge solutions in the ever-evolving field of blockchain technology.
Job Description:
As a Customer Support Specialist at T&H Consulting, you will be responsible for handling customer inquiries and support requests, ensuring prompt and professional responses. You will also manage new and ongoing cases, providing regular updates and maintaining detailed records.
Responsibilities
- Handle customer inquiries and support requests, ensuring prompt and professional responses.
- Manage new and ongoing cases, providing regular updates and maintaining detailed records.
- Assist clients in navigating blockchain-related issues, dispute resolution processes, and compliance requirements.
- Prepare client reports and draft official communications for banks, law enforcement agencies, payment processors, and other institutions.
- Conduct in-depth research on industry regulations, compliance standards, and blockchain-related policies to provide accurate information to clients.
- Address complex customer issues, finding creative solutions to challenges, and making informed decisions under pressure.
- Collaborate with internal teams, including consulting, compliance, and technical departments, to ensure efficient problem resolution.
- Provide training and educational resources to clients regarding ongoing fraud trends, regulatory changes, and best practices in blockchain security.
- Report directly to the Customer Support Team Leader, ensuring clear communication regarding case statuses, challenges, and successes.
- Utilize open-source intelligence (OSINT) tools and techniques to gather, analyze, and interpret relevant information related to customer cases.
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