Technical Support Specialist: OSS Domain

1 week ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Overview:
">OSS Support Engineer is a key role in our organization, responsible for delivering exceptional technical support to customers. The successful candidate will be the primary point of contact for OSS domain-related issues and work closely with customers to validate their requests against contractual obligations.

">Key Responsibilities:
  • Provide pre-emptive/reactive support to customers, ensuring timely resolution of OSS domain-related issues.
  • Assist in administrative and operational activities, contributing to the smooth functioning of our team.
  • Answer and direct telephone calls, providing excellent customer service at all times.
  • Organize and file documents, maintaining a well-structured and easily accessible knowledge base.
  • Collaborate with colleagues to provide comprehensive support for projects and various tasks.

">Requirements and Qualifications:
  • A strong enthusiasm for learning and career growth, coupled with a willingness to adapt to new technologies and processes.
  • Excellent communication and organizational skills, allowing effective collaboration with internal stakeholders and customers.
  • An ability to work collaboratively as part of a dynamic team, fostering a positive and inclusive work environment.
  • Basic computer skills, including proficiency in standard software applications and tools.

">Benefits and Opportunities:
  • Transportation allowance, supporting employees' daily commutes.
  • Meal allowance, promoting healthy eating habits and work-life balance.
  • Assistance medical, providing access to quality healthcare services.
  • Opportunities for training and professional growth, enabling employees to develop new skills and advance their careers.

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