
Call Center Management Professional
1 day ago
About the Job
We are seeking a highly skilled Call Center Supervisor to join our team at NADRA Technologies Ltd. The successful candidate will have a proven track record of leading high-performing teams and driving customer satisfaction.
Key Accountabilities:
- SUPERVISE AND COACH CALL CENTER EXECUTIVES TO ENSURE HIGH-QUALITY SERVICE DELIVERY.
- MONITOR AND ANALYZE CALLS TO ENSURE ACCURACY AND QUALITY.
- TRACK TEAM PERFORMANCE METRICS AND IDENTIFY AREAS FOR IMPROVEMENT.
- ENSURE ADEQUATE STAFFING AND MINIMIZE DOWNTIME THROUGH EFFECTIVE SCHEDULING.
- CONDUCT REGULAR QUALITY ASSURANCE CHECKS TO ENSURE EXECUTIVES MEET ORGANIZATIONAL STANDARDS.
- PREPARE AND ANALYZE REPORTS TO TRACK TEAM PERFORMANCE.
- COORDINATE WITH STAKEHOLDERS AND COMMUNICATE EFFECTIVELY.
Essential Skills and Qualifications:
- Bachelor's degree in Business Administration or Mass Communication.
- Minimum 2 years of experience working in call centers.
- Excellent oral communication skills in Balochi, Brahui, Hazargi, Tajiki, and Pushto.
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