Call Center Management Professional

1 day ago


Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

About the Job

We are seeking a highly skilled Call Center Supervisor to join our team at NADRA Technologies Ltd. The successful candidate will have a proven track record of leading high-performing teams and driving customer satisfaction.

Key Accountabilities:

  • SUPERVISE AND COACH CALL CENTER EXECUTIVES TO ENSURE HIGH-QUALITY SERVICE DELIVERY.
  • MONITOR AND ANALYZE CALLS TO ENSURE ACCURACY AND QUALITY.
  • TRACK TEAM PERFORMANCE METRICS AND IDENTIFY AREAS FOR IMPROVEMENT.
  • ENSURE ADEQUATE STAFFING AND MINIMIZE DOWNTIME THROUGH EFFECTIVE SCHEDULING.
  • CONDUCT REGULAR QUALITY ASSURANCE CHECKS TO ENSURE EXECUTIVES MEET ORGANIZATIONAL STANDARDS.
  • PREPARE AND ANALYZE REPORTS TO TRACK TEAM PERFORMANCE.
  • COORDINATE WITH STAKEHOLDERS AND COMMUNICATE EFFECTIVELY.

Essential Skills and Qualifications:

  • Bachelor's degree in Business Administration or Mass Communication.
  • Minimum 2 years of experience working in call centers.
  • Excellent oral communication skills in Balochi, Brahui, Hazargi, Tajiki, and Pushto.


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    (Age Limit: 37 Years)Apply Before19-Jan-2025Job DescriptionEducational Background:Bachelors (4 Years) in Business Administration/Mass Communication or related fieldDegrees must be recognized and attested by HECJob Location:Professional Experience:Minimum 2 years post-graduation experience working in Call Centers3x Month Basic Computer CertificateExcellent...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    (Age Limit: 37 Years)Apply Before19-Jan-2025Job DescriptionEducational Background:Bachelors (4 Years) in Business Administration/Mass Communication or related fieldDegrees must be recognized and attested by HECJob Location:Professional Experience:Minimum 2 years post-graduation experience working in Call Centers3x Month Basic Computer CertificateExcellent...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    (Age Limit: 37 Years)Apply Before19-Jan-2025Job DescriptionEducational Background:Bachelors (4 Years) in Business Administration/Mass Communication or related fieldDegrees must be recognized and attested by HECJob Location:Professional Experience:Minimum 2 years post-graduation experience working in Call Centers3x Month Basic Computer CertificateExcellent...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    Job DescriptionEducational Background:Bachelors (4 Years) in Business Administration/Mass Communication or related fieldDegrees must be recognized and attested by HECJob Location:Professional Experience:Minimum 2 years post-graduation experience working in Call Centers3x Month Basic Computer CertificateExcellent oral communication skills in Balochi, Brahui,...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    Minimum Qualifications:Bachelors (4 Years) in Business Administration/Mass Communication or related fieldDegrees must be recognized and attested by HECJob Location:Professional Experience:Minimum 2 years post-graduation experience working in Call Centers3x Month Basic Computer CertificateExcellent oral communication skills in Balochi, Brahui, Hazargi, Tajiki...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    Company Overview:NADRA Technologies Ltd is a leading provider of technology solutions for government and private sector clients. We are committed to delivering high-quality services and building strong relationships with our clients.Job Description:This is an exciting opportunity to join our team as a Supervisory Role in Contact Centers. As a Customer...

  • Call Center Agent

    3 days ago


    Peshawar City Tehsil, Pakistan Fandeez Tax Consultancy Full time

    Call Center/Business Relationship Executive urgently required. (FEMALE ONLY)A UAE based company is looking for a results-driven call center sales consultant at their Peshawar office. You will provide complete and appropriate solutions for potential customers in order to boost top-line revenue growth, customer acquisition levels, and...


  • Peshawar City Tehsil, Pakistan Fandeez Tax Consultancy Full time

    Fandeez Tax Consultancy invites applications from experienced call center sales professionals seeking challenging roles in Peshawar.Job Description:Promote company products and services to potential clients.Deliver exceptional customer experiences through tailored solutions.Build lasting business connections with clients.Earn new business through innovative...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    Role OverviewWe are seeking a highly experienced Call Center Supervisor to join our team at NADRA Technologies Ltd. The successful candidate will have a strong background in customer service and team management, with a proven track record of delivering high-quality results.Key Performance Indicators (KPIs):TEAM PERFORMANCE: LEAD AND DEVELOP A HIGH-PERFORMING...


  • Faisalabad City Tehsil, Pakistan CPA Seekers Full time

    Social Media and Sales ProfessionalCPA Seekers is seeking an experienced Tele Sales Agent to lead our social media efforts, with a preference for candidates with Call Center experience.Key Responsibilities:Engage with clients from the UK and USA, addressing their queries.Oversee the management of our social media presence across various platforms.Maintain...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    Job SummaryNADRA Technologies Ltd is looking for a highly motivated and experienced Call Center Supervisor to join our team. The successful candidate will have a strong background in customer service and team management, with a proven track record of delivering high-quality results.Main Responsibilities:LEAD AND DEVELOP A HIGH-PERFORMING CALL CENTER TEAM TO...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    About the Job:We are seeking a highly skilled and experienced Frontline Management Position to join our team at NADRA Technologies Ltd. As a key member of our contact center operations, you will be responsible for leading a team of customer service executives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Lead and...


  • Faisalabad City Tehsil, Pakistan Broadway Business Communication Full time

    Key Responsibilities: Handle Inbound Sales Calls: Answer inbound calls from potential customers, ensuring excellent customer service and identifying sales opportunities.Maintain In-Depth Product Knowledge: Stay up-to-date with our products or services, providing accurate and relevant information to customers.Cross-Sell and Upsell: Identify opportunities for...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    Job DescriptionNADRA Technologies Ltd seeks an experienced Call Center Supervisor to lead our contact center operations. The ideal candidate will have a strong background in customer service and team management.Key Responsibilities:Supervise call center executives and provide guidance, coaching, and feedback.Monitor and evaluate calls to ensure quality,...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at NADRA Technologies Ltd. As a key member of our contact center operations, you will be responsible for overseeing the performance of our customer service executives and ensuring that they provide exceptional service to our clients.Key...


  • Faisalabad City Tehsil, Pakistan Excellence Training Center Full time

    We are seeking a highly qualified Accountant to join our team at Excellence Training Center.The successful candidate will have a Bachelor's degree in Accounting or Finance and be proficient in accounting software.Key Responsibilities:Financial data management and analysisPreparation of financial reports and statementsBudget monitoring and performance...


  • Peshawar City Tehsil, Pakistan North West General Hospital & Research Center Full time

    Hospital Quality OfficerThe North West General Hospital & Research Center is looking for a Hospital Quality Officer to assist in the development of quality and safety initiatives.ResponsibilitiesAssist in developing and implementing QA procedures.Collaborate with risk management, health and safety, and patient experience teams.Collect and analyze quality and...


  • Hyderabad City Taluka, Pakistan Johnson Controls Full time

    About Our TeamOur Data Center team is dedicated to delivering high-quality solutions to our customers. We are seeking a seasoned Quality Management Professional to lead our quality initiatives and ensure that we maintain the highest standards of quality.Job DescriptionIn this role, you will be responsible for:Maintaining quality processes as per JCI &...


  • Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time

    Job Details:This is a frontline management position responsible for leading a team of customer service executives and ensuring that they provide exceptional service to our clients. The ideal candidate will have a proven track record of success in leading teams and improving performance.Responsibilities:Lead and motivate a team of customer service executives...


  • Peshawar City Tehsil, Pakistan Fandeez Tax Consultancy Full time

    We are looking for an ambitious call center sales professional to join our dynamic team at Fandeez Tax Consultancy in Peshawar.Main Responsibilities:Sell company offerings by presenting compelling arguments to potential customers.Assess customer requirements to deliver customized solutions.Nurture long-term business partnerships with clients.Generate new...