
Technical Account Manager
4 days ago
We are seeking a results-driven Technical Account Manager to join our team at Smiling Pixels, a leading UI/UX design agency. As an Associate Customer Support Representative, you will act as the primary point of contact for our valued clients, providing technical support and guidance to ensure seamless project execution.
The ideal candidate will possess excellent technical skills, with a basic understanding of UI/UX design concepts and tools. They should be able to identify customer pain points and escalate critical or complex issues to appropriate teams, ensuring resolution within specified SLAs.
Key Responsibilities:
- Provide technical support and guidance to clients, including assistance with project timelines, workflows, and deliverables.
- Collaborate with the design team to gather project updates and communicate them effectively to clients.
- Ensure project requirements are met and align with client expectations.
Requirements:
- 1–2 years of relevant experience in a Customer Support role, preferably in a design agency or service-based business.
- Minimum Qualifications: Bachelor's degree in Computer Science, IT, Business Administration, or a related field.
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