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IT Support Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan dinCloud Pakistan, An ATSG Company Full time
Job Description

As a level 2 IT support engineer at dinCloud Pakistan, An ATSG Company, you will play a crucial role in providing technical assistance to internal employees. Your primary responsibility will be to troubleshoot and resolve issues related to end-user computers and devices.

Key Responsibilities:
  • Providing timely and effective technical support via telephone or email.
  • Taking escalations from tier 1 support team members.
  • Maintaining and configuring employee computers and devices.
  • Managing Active Directory, email, and phone system accounts.
  • Installing and supporting printing environments.
  • Implementing virus and malware protection using standardized tools.
  • Patching employee computers remotely.
  • Advanced computer and network troubleshooting.
  • Documenting processes and procedures for ongoing projects.
  • Updating knowledge base with resolutions and best practices.
  • Strong understanding of SLA and KPI management principles.
Requirements:
  • Bachelor's degree in computer science, information technology, or related field.
  • Minimum 3-5 years of experience as a support engineer.
  • Proven track record of troubleshooting server, network, and PC issues.
  • Proficiency in remote desktop and helpdesk software.
  • Experience with RMM tools.
  • Advanced knowledge of IT software, hardware, and network setup.
  • Exceptional problem-solving and prioritization skills.
  • Excellent written and verbal communication skills.