Customer Support Ambassador

1 day ago


Rawalpindi Cantonment, Pakistan Translation Empire PK Full time

About Translation Empire PK:

As a Customer Support Specialist, you will be the primary point of contact for customers, handling their queries and concerns with exceptional communication skills. This role requires proficiency in English and the ability to remain calm and professional under pressure.

Key Responsibilities:

  1. Manage customer interactions professionally, resolving issues promptly and efficiently
  2. Identify and assess customer needs to achieve satisfaction, providing personalized solutions when necessary
  3. Stay up-to-date on product and service knowledge to offer informed advice and guidance
  4. Follow established communication procedures, guidelines, and policies to ensure seamless customer experiences

Required Skills & Qualifications:

  • Excellent written and verbal communication skills, particularly in English
  • Strong problem-solving and troubleshooting abilities
  • Ability to work independently and as part of a team
  • Comfortable with technology and able to quickly learn new systems

Benefits:

  • Medical benefits, including IPD and OPD coverage
  • Paid leaves

Shift Information:

Shift 1: Monday to Saturday (onsite) - 12pm-8pm, 1:30pm-9:30pm, 1pm-9pm
Shift 2: Monday to Saturday (onsite) - 4pm-12am, 5:30pm-1:30am

Salary:

Market Competitive



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