Call Centre Performance Analyst

About the RoleWe are looking for an experienced Senior Call Centre Supervisor to join our team at Reactivespace Technologies. As a senior member of our customer service department, you will be responsible for overseeing the daily operations of our call centre team. Your primary objective will be to ensure that the team meets performance targets, delivers...

Job PositionWe are seeking an experienced Call Centre Department Head to join our team at Reactivespace Technologies. As a key member of our customer service department, you will be responsible for overseeing the daily operations of our call centre team. Your primary objective will be to ensure that the team meets performance targets, delivers exceptional...

Job DescriptionThe role of a Call Centre Operations Manager at Reactivespace Technologies is to oversee the daily operations of our call centre team. This involves ensuring that the team meets performance targets, delivers exceptional customer service, and operates efficiently.The successful candidate will have proven experience in a call centre environment,...

Key Job ResponsibilitiesThe Project Manager will be responsible for:Managing and developing the Call Centre TeamEnsuring operational efficiency and effectivenessLiaising with higher management to achieve organisational goalsSkills and QualificationsApplicants should possess excellent leadership and communication skills, as well as substantial experience in...

Taxi Dispatcher JobWe are looking for full-time and part-time ICabbi dispatchers who can work on our given rota. All candidates must have excellent English communication and typing skills as well as basic computer skills.The job role involves dealing with customer complaints, providing quotations, sending emails, monitoring received emails, delivering a high...

Call Centre Operations ManagementAs a key member of the Premier Communication Solutions team, the Project Manager will play a critical role in overseeing the Call Centre Team's performance and ensuring operational efficiency.Responsibilities and RequirementsKey responsibilities include:Development and implementation of effective internal training...

Professional Development\At Taxi Call Centre, we value continuous learning and professional development. As an ICabbi controller, you will have the opportunity to develop your skills and knowledge in areas such as customer service, communication, and problem-solving.\Teamwork\As a member of our team, you will be working closely with other dispatchers and...

Taxi Call Centre DispatchersWe are looking for experienced and skilled ICabbi dispatchers to join our team.The ideal candidate will have:Previous experience in ICabbi dispatching.Excellent English communication and typing skills.Basic computer skills.A professional telephone manner.Ability to deal with different levels of people.We offer a range of benefits,...

Company Overview\Taxi Call Centre is a UK-based company that operates in several cities within the United Kingdom. We are looking for experienced and professional ICabbi controllers and dispatchers to join our team.\Job Description\As an ICabbi controller, you will be responsible for making and receiving inbound and outbound calls, booking taxis for...

Sybrid (Pvt) Ltd - A Lakson Group Company is looking for a dedicated Team Lead - Contact Centre who can drive results and excellence in our Contact Centre operations.Key ResponsibilitiesPlan and manage Contact Centre operations to meet established KPIs;Make informed decisions to enhance performance and meet established KPIs;Identify and address Contact...

About the Role:We are seeking an experienced Floor Manager to join our team at Call Café. As a seasoned professional, you will bring your expertise in call center operations to help us drive growth and excellence in our customer service team.In this role, you will be responsible for leading a team of customer service representatives, providing coaching and...

Pakistan Centre for Philanthropy invites applications from qualified Cropping Pattern Analysts to conduct a comprehensive analysis of agricultural value chains in Punjab and Balochistan.This project involves assessing commodities such as cotton, wheat, maize, potato, sugarcane, and various horticultural crops grown in specific districts.The successful...

We are on the hunt for an exceptional Contact Centre Supervisor who can plan and manage our Contact Centre operations effectively.Key ObjectivesEnhance performance and meet established KPIs through data-driven decision making;Ensure seamless execution of key tasks by forecasting manpower and facilities needs;Identify and address Contact Centre requirements...

About Our TeamWe're a collaborative and innovative team at Tech Plus, dedicated to driving business growth through strategic marketing initiatives.In this Marketing Performance Analyst role, you'll have the opportunity to work closely with our marketing professionals to analyze and optimize our SEO strategy.Key responsibilities include:Monitoring and...

Role Overview:The Floor Manager at Call Café is responsible for overseeing the daily operations of the call center, ensuring service levels and performance targets are met. This critical role involves maintaining efficiency, morale, and productivity while driving continuous improvement and operational excellence.This includes supervising a team of agents,...

About the Job">Analyze data from Amazon PPC and DSP campaigns to identify trends and opportunities.Design and evaluate experiments to optimize advertising performance.Monitor key product metrics and identify areas for improvement.Create and maintain models and dashboards on Power BI to visualize and analyze data.Use Amazon Marketing Cloud to pull queries and...

Role Description:As a Floor Manager at Call Café, you will play a pivotal role in driving the success of our call center operations. Your primary responsibility will be to oversee the daily activities of the team, ensuring that we consistently deliver exceptional customer service and meet our performance targets.You will be responsible for supervising a...

Job OverviewPremier Communication Solutions, a renowned organisation in the industry, seeks an exceptional Project Manager to oversee the entire Call Centre Team.ResponsibilitiesInternal training and development of call centre agentsShift administration and managementLiaison between call centre agents and higher managementRequirementsSubstantial experience...

Cab Controller / Taxi Dispatcher - RemoteWe are seeking experienced and professional ICabbi dispatchers for our (UK) based taxi company. The ideal candidate will have previous experience in ICabbi dispatching and possess excellent English communication and typing skills, as well as basic computer skills.Responsibilities include:Dealing with customer...

At Sybrid (Pvt) Ltd - A Lakson Group Company, we are seeking a highly skilled Operational Manager to lead our Contact Centre operations.Key ResponsibilitiesDevelop and implement effective operational strategies to enhance performance and meet Key Performance Indicators (KPIs);Forecast manpower and facilities needs to ensure seamless execution of key...