Inbound Contact Center Agent

3 days ago


Lahore, Punjab, Pakistan Digitech Outsourcing Solution Full time
About the Position:
We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries via email, live chat, and phone calls in a professional and courteous manner.

Key Skills:
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Familiarity with CRM software and other productivity tools
  • Good problem-solving skills

Responsibilities:
  • Handle customer inquiries via email, live chat, and phone calls
  • Respond to new service inquiries, complaints, and handle other day-to-day processes
  • Attend trainings and team meetings
  • Work as a team player and assist team members as needed
  • Flexible with different shift timings and work with the team to ensure coverage

Benefits:
  • A competitive salary package
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
  • A comprehensive benefits program


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