Onboarding and Support Specialist

24 hours ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time
Job Description

The ideal candidate for this position will possess excellent communication and interpersonal skills, enabling them to build strong relationships with clients and internal stakeholders.

Key Responsibilities
  1. Cases Completion: Complete cases and order fulfillment daily according to department policies or Implementation Services Level Agreement.
  2. Communication: Communicate with dealers/vendors using phone and email.
  3. Client Interactions: Record client interactions in the ticketing system to include: questions, concerns, action taken, and next steps needed.
  4. Support and Reconnections: Serve as a backup for the Support and Reconnections team; including but not limited to assisting with Dealer Onboarding, Feed approvals, lagging data, and Admin changes as needed.
Benefits

This role offers opportunities for career growth and professional development within the company. Additionally, it provides exposure to various technologies and processes used by the company.



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