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Customer Service Team Lead

2 weeks ago

Karachi, Sindh, Pakistan ibex Full time

Overview

We are looking for a highly skilled Customer Support Executive to join our Operations department at ibex. As a key member of our team, you will play a vital role in providing exceptional customer experiences through effective written and verbal communications.

Key Responsibilities

  1. Respond to customers professionally, addressing their inquiries, complaints, and requests in a timely and efficient manner.

  2. Maintain accurate records of customer interactions, transactions, and feedback, ensuring that all actions taken are properly documented.

  3. Foster strong relationships with customers by actively listening to their concerns, empathizing with their issues, and providing personalized solutions.

  4. Collaborate with cross-functional teams to resolve complex customer issues, leveraging expertise and resources as needed to achieve positive outcomes.

  5. Stay up-to-date on product knowledge, company policies, and industry trends to ensure consistent delivery of high-quality support services.

Requirements

  • Strong communication and interpersonal skills, with the ability to communicate technical information in a clear and concise manner.

  • Intermediate/Bachelors degree or above in a relevant field, such as business administration, customer service, or a related discipline.

  • Excellent problem-solving skills, with the ability to analyze complex situations and develop creative solutions.

  • Proficiency in MS Office, particularly Excel and Word, to effectively manage data, reports, and documentation.

  • A passion for delivering exceptional customer experiences and a commitment to continuous learning and improvement.

About ibex

At ibex, we value innovation, teamwork, and customer satisfaction. We are committed to fostering a supportive and inclusive work environment that encourages growth, development, and collaboration.