Contact Centre Director

Inbound centres receive calls from customers and clients, e.g. queries, requests, orders and complaints. Outbound centres contact potential customers and clients with the aim of gathering information or selling a product.Typical work activities vary according to the type of centre but, generally speaking, tasks will involve:Setting and meeting performance...

Job OverviewSybrid (Pvt) Ltd is a leading company in the industry, and we're seeking a talented Customer Experience and Support Manager to join our team.As a key member of our Contact Centre, you will play a vital role in delivering exceptional customer experiences while ensuring seamless technical support operations.You will oversee a team of Supervisors,...

ResponsibilitiesManage the overall performance of the call centre, ensuring high-quality service delivery and meeting productivity targets.You will work closely with supervisors and team leaders to achieve these goals. Additionally, you will analyze metrics to identify trends and implement strategies for growth.

We are looking for an experienced Integrated Marketing Solutions Director to join our team at Contact Plus (Pvt) Limited. As a key member of our leadership team, you will be responsible for developing and implementing integrated marketing solutions that drive business growth.About the Role:Lead the development and execution of integrated marketing...

Job ProfileWe are looking for a highly motivated and experienced Technical Support and Services Director to join our team at Sybrid (Pvt) Ltd.As a key member of our Contact Centre, you will be responsible for leading the delivery of exceptional technical support services, ensuring high-quality interactions with customers, and driving continuous improvement...

The Muslim Welfare Centre is a non-profit organization that requires a Finance Manager to manage our finances.Key TasksOrganize meetings and maintain communication with stakeholders.Prepare and distribute meeting agendas.Accurately record meeting minutes.Perform full accounting and provide financial reports using computer systems.Candidates should have a...

Digital Sales and Marketing LeadChase Value Centre is seeking a highly experienced Digital Sales and Marketing Lead to lead our e-commerce team. The successful candidate will be responsible for developing and executing digital marketing strategies that drive sales and revenue. This is an excellent opportunity for someone who is passionate about digital...

About Sybrid (Pvt) LtdWe are a leading organization that operates contact centres to provide exceptional customer experiences.

Essential DutiesMain responsibility is to ensure that the Director's daily schedule is up-to-date, accurate, and reflects all upcoming appointments and commitments.Plan and coordinate travel, accommodation, and other logistics for the Director.Effectively communicate with colleagues, stakeholders, and external contacts via phone, email, and face-to-face...

Job SummaryWe are seeking a highly skilled Contact Centre Team Manager to join our team at Sybrid (Pvt) Ltd.As a key member of our Contact Centre, you will be responsible for overseeing the day-to-day operations of our technical support team, ensuring exceptional service levels, and driving continuous improvement in response times and resolution rates.You...

Job DescriptionWe are seeking an experienced Sales Director to lead our sales organization based on the Sales Excellence Plan. The ideal candidate will have 5-7 years of contact center or sales experience, with a minimum of 5 years of sales management experience.The Sales Director will be responsible for motivating sales associates to promote QuickStart...

Job DescriptionThe role of the Operational Manager is to lead and manage the daily activities of our inbound and outbound call centres.

Carrying out all Contact Centre Technical Support related operations successfully in an organized manner, meeting with internal targets of maintaining service level and external targets of offering beyond par quality service exceeding the customers' expectations.Ensuring minimum resolution time and also meeting benchmark for response time and other...

Job OverviewWe are seeking a Client Support Director to lead our Recruitment and Overseas Visa Assistance Department.This role involves assisting customers with inquiries related to student visa and migration services for overseas countries.Key ResponsibilitiesAnalyze and resolve service issues in a timely manner.Inform management about complex client issues...

Website Finance Director Cwmalls Commodity, Pakistan Job Overview: To better expand the online retail market and build local financial management ability, CWMALLS COMMODITY is now recruiting 2 Network Products Finance Directors in the United States, UK, etc. (One for Europe, another for North America). Candidates should be male or female, aged between 25 to...

Call Center Manager Jagah Online, Pakistan Provide guidance, team members and learning and counseling for the team. Strong participation and sponsorship in the development of the staff to achieve improved results and to prepare for succession.Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order...

Job Description: Online Sales ManagerWe are looking for a highly skilled Online Sales Manager to lead our digital sales efforts and drive business growth through innovative e-commerce strategies. The successful candidate will be responsible for developing and implementing campaigns to increase online traffic, improving website content, and proposing ideas to...

Job DescriptionWe are seeking a highly skilled Senior Technical Support Operations Lead to join our team at Sybrid (Pvt) Ltd. As a key member of our Contact Centre, you will be responsible for ensuring the smooth operation of all technical support activities.Your primary objective will be to maintain exceptional service levels while driving continuous...

Sales And Marketing ManagerWe are seeking a talented and experienced Sales & Marketing professional with a deep understanding of IT Services, including web hosting, software licenses, website development, and branding. The ideal candidate will possess excellent communication skills and be able to identify target customers and generate leads to meet...

Research Analyst New Tales Interactive, Pakistan We are looking for an analyst who will be working directly with Impakt Capital Managing Directors.Job SpecificationAssisting in the venture capital investment process. Specifically, the individual will work with the managing director to identify investment prospects, review business plans, perform due...