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Technical Support and Infrastructure Engineer
10 hours ago
Job Requirements:
The Web Applications & Data Integration Company requires a skilled Technical Support and Infrastructure Engineer to maintain the integrity of our IT environment. As a critical member of our team, you will be responsible for ensuring seamless IT operations, troubleshooting hardware and software issues, and maintaining secure office internet connectivity.
Responsibilities:
- Infrastructure Management:
- Set up and maintain systems to ensure optimal performance.
- Troubleshoot and resolve hardware and software issues for employees' systems. - Network Infrastructure:
- Troubleshoot and resolve office network issues, including load balancing with Mikrotik or similar devices.
- Maintain secure and efficient office internet connectivity. - IT Security and Compliance:
- Monitor system performance, network activity, and infrastructure health.
- Maintain compliance with IT security protocols and perform regular updates and backups. - Documentation and Process Improvement:
- Maintain records of IT assets and employee systems.
- Document processes for system setups, troubleshooting guides, and employee IT onboarding.
Requirements:
- Experience: 1-2 years in system or IT administration.
- Technical Expertise:
- Proficient in Linux, macOS, and Windows operating systems.
- Basic networking knowledge, including troubleshooting and load balancing (Mikrotik experience is beneficial). - Problem-Solving: Ability to diagnose and resolve hardware, software, and networking issues efficiently.
- Communication: Strong interpersonal and communication skills to interact with employees and team members effectively.
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