AI Customer Service Advocate

3 days ago

Rawalpindi Cantonment, Pakistan beBeeCustomerService Full time $60,000 - $80,000
Job Title

A Customer Service Representative is a critical role in shaping how AI systems interact with customers.

This position involves not only directly assisting customers but also training AI to manage service inquiries, model professional tone, and resolve issues efficiently.

The successful candidate will contribute significantly to ensuring outstanding customer satisfaction across various industries.

Key Responsibilities:

  1. Respond thoughtfully to customer inquiries and complaints across multiple channels, including chat, email, and phone.
  2. Demonstrate and model effective de-escalation techniques and conflict resolution strategies for both customers and AI learning modules.
  3. Collaborate with cross-functional teams to capture, analyze, and improve customer service interactions.
  4. Provide actionable feedback to enhance AI's ability to handle complex service scenarios and deliver human-like responses.
  5. Maintain accurate, detailed records of all customer interactions and resolutions.
  6. Support the continuous training and refinement of AI tools by providing real-world examples of superior customer service.
  7. Champion a customer-first mindset, ensuring every interaction prioritizes satisfaction and positive outcomes.

Requirements

This role requires exceptional written and verbal communication skills, an empathetic and personable approach, and proven experience in a customer service or support role, preferably in a fast-paced environment.

  • Strong problem-solving skills and the ability to stay composed under pressure.
  • Demonstrated ability to de-escalate challenging situations and turn dissatisfied customers into loyal advocates.
  • Comfort working independently in a remote environment while contributing to a larger team effort.
  • Tech-savvy, with the ability to quickly learn and navigate new AI-driven systems and platforms.
  • Meticulous attention to detail and commitment to maintaining high standards of professionalism.

About This Opportunity

You will work with autonomy and efficiency, owning your development process. Our team offers opportunities for learning, growth, and challenging projects, enabling you to deepen your expertise while collaborating with talented professionals.

We value customer first mentality, bias for action, ownership, humility and respect, frugality, deliver impact, and raise our standards.

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