HR Benefits Coordinator

2 days ago


Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

Company Overview

Zones IT Solutions is a global provider of end-to-end IT solutions, specializing in digital workplace, cloud, data center, networking, security, and managed services. With over 35 years of experience and a strong portfolio of certifications from key partners, we help businesses navigate the ever-changing technology landscape.

Position Overview

The Benefits Program Specialist plays a crucial role in managing employee benefits programs, ensuring accurate records management, timely communication, and compliance with organizational policies and legal requirements. This position involves coordinating with employees, vendors, and external stakeholders to address benefits-related inquiries and resolve issues.

Key Responsibilities

  • Benefits Administration: Assist in the administration of health insurance and other employee benefits, ensuring seamless enrollment and onboarding processes.
  • Vendor Coordination: Collaborate with vendors to resolve employee issues and ensure quick response times, maintaining excellent customer service standards.
  • Employee Support: Respond to employee inquiries about benefits programs, eligibility, and enrollment, providing clear guidance and support.
  • Enrollment Management: Facilitate open enrollment, new hire onboarding, and life event changes in benefits plans, ensuring accuracy and efficiency.
  • Compliance: Maintain compliance with regulatory requirements and organizational policies, ensuring accurate documentation and reporting.
  • Data Management: Maintain and update benefits records in HRIS and other systems, ensuring data accuracy and confidentiality.
  • Benefits Assistance: Conduct sessions to enhance employee understanding of available benefits, promoting informed decision-making.
  • Reporting: Prepare reports on benefits usage, costs, and trends to support decision-making and program optimization.
  • Process Improvement: Identify opportunities to improve benefits administration processes, enhancing employee satisfaction and experience.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Minimum 3 years of experience in benefits administration or a related HR role.
  • Familiarity with HRIS platforms and benefits management systems.
  • Strong organizational and time management skills.
  • Excellent communication and customer service abilities.
  • Proficiency in Microsoft Office Suite and data analysis tools.
  • Ability to maintain confidentiality and handle sensitive information professionally.

What We Offer

Zones IT Solutions provides a comprehensive benefits package, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and more. We are committed to fostering an inclusive and diverse workplace, embracing equal employment opportunity and diversity.

About Us

We are a Minority Business Enterprise (MBE) in business for over 35 years, operating in more than 120 countries. Our team is passionate about delivering exceptional IT solutions that change the way businesses operate. Join our team and be part of a dynamic and innovative environment that values collaboration and creativity.



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