Director of Call Center Operations

Responsibilities:As a Customer Support Representative, you will be responsible for:Making outbound calls to customers to provide customer services and follow up on customer inquiries.Responding to customer calls in a professional and courteous manner.Work Schedule:Our call center operates from 7:30 am to 5 pm during summer and 8:00 am to 5:30 pm during...

Are you a driven and customer-oriented individual looking for a new challenge?About the PositionWe are seeking a highly skilled Call Center Expert to join our team of dedicated professionals at Grow More Call Center.The ideal candidate will have extensive experience in call center environments, excellent communication skills, and the ability to work...

Company Overview:Grow More Call Center is a leading provider of customer service solutions in Lahore, Punjab, Pakistan. We are committed to delivering exceptional customer experiences through our highly trained and experienced agents.Job Description:We are seeking an experienced Xfinity agent to join our team. As a customer service representative, you will...

Job OverviewNext Age Technologies (Pvt) Ltd is seeking an experienced Call Center Team Lead to join its Lahore team.The ideal candidate will have a strong background in call center operations and leadership, with the ability to motivate and guide a team of customer service representatives to deliver exceptional results.Duties & ResponsibilitiesForecast call...

At Air Linx, we are looking for a highly skilled individual to lead our call center operations.Job DescriptionThe Call Center Operations Lead will be responsible for overseeing the entire operation, including hiring, training, and managing a team of agents. The ideal candidate will have excellent leadership skills and be able to motivate their team to...

At Allianz Technologies, we are seeking a highly skilled IT Manager for our call center setup. This is a challenging role that requires strong technical expertise and leadership abilities.About the JobThe successful candidate will be responsible for ensuring the smooth operation of our call center infrastructure, including dialing systems and software...

Job OverviewExcel Solutions (Pvt.) Ltd. is seeking a seasoned Call Center Supervisor to oversee the daily operations of our customer service team.The ideal candidate will have a strong background in customer service, leadership skills, and experience with call center management software.

Hire, train and onboard new Call Center Agents as required to meet quotasProvide coaching and assistance to call center agents on an ongoing basisProcess weekly sales leads reports for submission to managementOversee and ensure conflict resolution between associates and customersEnsure that all employees follow the company's best practices for call center...

DSD Recruitment is seeking an experienced Call Center Manager to join our team. In this critical role, you will be responsible for managing a team of call center agents, ensuring excellent customer service, and meeting business objectives.">ResponsibilitiesTeam Management: Oversee and supervise a team of call center agents, promoting a culture of teamwork...

Customer Support RepresentativeTaurus Call Center, PakistanTaurus Call Center is hiring for CSR urgentlyResponsibilitiesCall center agents will be responsible for making outbound calls and providing customer services.Follow-up on customer calls.Salary:20k basic in one month probation25k basic after probation30k+ (Including incentives, bonuses,...

Job Summary:We are seeking a highly skilled and patient Customer Support Representative to join our team at Taurus Call Center in Lahore, Pakistan.This is an exciting opportunity for individuals who enjoy interacting with customers, resolving their queries, and providing exceptional service.The ideal candidate will have strong communication skills, be able...

Direct message the job poster from HDH TelecommunicationsCall Center SupervisorJob Summary:We are seeking an experienced and motivated Call Center Supervisor to oversee our night-shift International Outbound Campaign call center operations. The ideal candidate will be responsible for managing a team of call center representatives, ensuring exceptional...

Job Summary:We are seeking a seasoned Call Center Supervisor to lead our night-shift International Outbound Campaign call center operations. The ideal candidate will be responsible for managing a team of call center representatives, ensuring exceptional customer service, and meeting performance metrics. This role requires strong leadership skills, excellent...

We are looking for a seasoned Quality Assurance Specialist to oversee the quality of our call center operations. The ideal candidate will have 2-3 years of experience in a similar role and be well-versed in telecom regulations and industry standards.Duties and Responsibilities:Monitor and verify customer interactions to ensure compliance with company...

Be available to affect the entirety of the team's operations.Manage by walking around. Be visible to answer questions.Take calls that your agents can't handle and be available when an agent appears to need assistance.Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.Motivate and encourage agents...

Job Description:We are seeking a Call Center Team Leader to manage and motivate our growing call center team. You will be responsible for ensuring high performance, excellent customer service, and meeting business targets. This role requires strong leadership, communication, and problem-solving skills to support agents, handle escalations, and drive team...

We are looking for an experienced IT Leader for our Call Services team. In this role, you will be responsible for managing our call center setup, including dialing systems and software applications.Key Skills and QualificationsStrong technical expertise in ISA Server and Linux systems.Excellent leadership skills to manage a team.Able to troubleshoot complex...

Job DescriptionWe are seeking a highly skilled Operations Director to join our team at Co Connect. The ideal candidate will have experience in campaign building, management, and operations.Key ResponsibilitiesCampaign Building and Execution for UK, USA, and Australia MarketsStrategic Campaign Management and OptimizationLeadership and Operational Excellence...

Ibex seeks a highly skilled Quality Control Analyst to drive quality process improvement initiatives across our global client base.Job Description:Develop and implement call center quality processes and procedures to enhance customer experience.Collaborate with compliance, sales, and training teams to identify areas for improvement.Analyze call data to...

To drive business growth through strategic partnerships with call centers globally. Monitor key performance indicators (KPIs) on an ongoing basis.Key ResponsibilitiesLiaise with center representatives to address queries, collect product feedback, and resolve issues in a timely manner.Foster strong relationships as a business consultant with entrepreneurs...