Medical Imaging Advocate

17 hours ago

Lahore, Punjab, Pakistan beBee Careers Full time

**Virtual Medical Manager/Care Navigator Job Overview**

We are seeking a highly skilled and compassionate Virtual Medical Manager/Care Navigator to join our team. As a key member of our organization, you will play a vital role in ensuring patients receive timely, empathetic, and high-quality support throughout their imaging journey.

This is an exciting opportunity for someone who is passionate about delivering exceptional patient care and experience. You will be responsible for guiding patients through the full imaging process, from account registration to exam completion, while collaborating with internal teams to deliver a seamless experience.

**Key Responsibilities:**
  • End-to-End Patient Support: Serve as the primary point of contact for patients, providing support with account registration, imaging order management, prior authorization assistance, appointment scheduling, payments, exam preparation guidance, report collection, and delivery.
  • Proactive Case Management: Manage a patient queue to ensure timely appointments and follow-ups.
  • Scheduling Coordination: Match patients with suitable imaging providers based on availability and needs.
  • Patient Communication: Deliver outstanding support through phone, email, and SMS with professionalism and empathy.

**Ideal Candidate:** We are looking for someone with 3+ years of experience in care navigation, scheduling, or patient-facing support, preferably in radiology or healthcare. A strong background in coordinating care across providers is essential, as well as proven success in a fast-paced, phone-based service environment.

**What We Offer:**
  • A remote-first work culture that prioritizes flexibility and work-life balance.
  • The opportunity to work with innovative clients and contribute to meaningful growth.
  • Professional growth and development opportunities to help you advance in your career.

**Join Our Team:** If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Our team is dedicated to making a positive impact, and we are eager to welcome someone who shares our values and commitment to excellence.

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