Customer Experience Expert

7 hours ago


Islamabad, Islamabad, Pakistan ibex Full time

We are seeking a Customer Experience Expert to join our team at ibex. The ideal candidate will possess excellent communication skills, an IT background, and experience working with international customers.

Key Responsibilities:
  • Provide assistance to customers with claim filing processes
  • Maintain high levels of customer satisfaction
  • Deliver resolutions to technical issues and complaints
  • Stay up-to-date with product knowledge and research similar product symptoms
Requirements:
  • O-Levels/Intermediate or above qualification
  • Excellent English communication skills with an IT background
  • American or neutral accent
  • Proficiency in MS Office (MS Excel and MS Word)


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