
A Customer Experience Coordinator Role
1 week ago
We are currently seeking a Customer Experience Coordinator to join our team.
Job Summary:
This role is responsible for providing top-notch support to customers regarding company services, following up with the Operations team for fault rectifications exceeding 48 hours, and creating and closing Network Trouble Tickets as required.
Main Responsibilities:
- Provide exceptional customer service via phone calls and online support.
- Collaborate with the Operations team to resolve customer issues in a timely manner.
- Create and manage Network Trouble Tickets for efficient issue resolution.
- Maintain accurate records of faults for respective regions.
- Perform special tasks assigned during duty hours.
Requirements:
- Education: Minimum graduate degree from a reputable institution.
- Communication Skills: Proficient in English and Urdu with a neutral dialect.
- Experience: Preference given to candidates with 6-12 months of experience in customer-facing roles.
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