Customer Experience Manager

1 day ago


Saddar Town, Pakistan beBee Careers Full time
Job Description

This role requires a professional with extensive experience in customer service, supply chain, sales, and team management. The ideal candidate will possess excellent communication skills, be results-driven, and have a proven track record of delivering high-quality results in fast-paced environments.

Key Responsibilities:

  1. Manage the employee development process, including setting target agreements, performance reviews, and career development plans for the CSO team.
  2. Involve in the recruitment and talent management of CSOs to retain and develop staff with potential.
  3. Develop self and others, collaborate for achievement, act with entrepreneurial drive, and communicate effectively.
  4. Provide guidance to the CSO team in capturing customer expectations/requirements in the NCM (Non-Compliance) process.
  5. Offer expertise and information to business, functional counterparts, and the customer services community for continuous process improvement, system harmonization, and solution coordination for process problem-solving.


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