
Customer Experience Manager
1 day ago
This role requires a professional with extensive experience in customer service, supply chain, sales, and team management. The ideal candidate will possess excellent communication skills, be results-driven, and have a proven track record of delivering high-quality results in fast-paced environments.
Key Responsibilities:
- Manage the employee development process, including setting target agreements, performance reviews, and career development plans for the CSO team.
- Involve in the recruitment and talent management of CSOs to retain and develop staff with potential.
- Develop self and others, collaborate for achievement, act with entrepreneurial drive, and communicate effectively.
- Provide guidance to the CSO team in capturing customer expectations/requirements in the NCM (Non-Compliance) process.
- Offer expertise and information to business, functional counterparts, and the customer services community for continuous process improvement, system harmonization, and solution coordination for process problem-solving.
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Customer Experience Manager
2 weeks ago
Saddar Town, Pakistan Bachaa Party Full time- Measure CX at all customer touch points of the company, including stores, the company's website, social media, and e-commerce.- Analyze the data gathered (feedback, complaints, etc.) and identify opportunities to further increase CX at all touch points.- Present findings to respective departments and management on a weekly/monthly basis.- Inspire and...
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Customer Experience Manager
1 week ago
Saddar Town, Pakistan Hoora Pharma Full timeJob Title: Sales Service ManagerWe are looking for a highly motivated and experienced Sales Service Manager to join our team at Hoora Pharma. The successful candidate will have a proven track record of success in sales and marketing roles and will be responsible for developing and implementing sales strategies to achieve business objectives.About the...
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Customer Experience Manager Lead
2 weeks ago
Saddar Town, Pakistan Bachaa Party Full timeAt Bachaa Party, we're committed to delivering exceptional customer experiences across all touchpoints. We're seeking a highly skilled Customer Experience Manager Lead to join our team.Job ResponsibilitiesMeasure and analyze customer feedback and complaints from various channels, including our website, social media, and e-commerce platforms.Identify...
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Customer Experience and Support Manager
1 week ago
Saddar Town, Pakistan Sybrid (Pvt) Ltd - A Lakson Group Company Full timeJob SummaryWe are seeking a highly skilled Contact Centre Team Manager to join our team at Sybrid (Pvt) Ltd.As a key member of our Contact Centre, you will be responsible for overseeing the day-to-day operations of our technical support team, ensuring exceptional service levels, and driving continuous improvement in response times and resolution rates.You...
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Customer Experience Associate
2 weeks ago
Saddar Town, Pakistan LearningCert Full timeSales RepresentativeThis position requires a sales representative to promote our services and build relationships with potential customers.Key Accountabilities:To identify and pursue new business opportunities.To communicate effectively with customers and address their concerns.To work closely with the marketing team to develop targeted sales campaigns.To...
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Customer Experience Director
2 days ago
Saddar Town, Pakistan beBee Careers Full timeRole: To enhance customer satisfaction through strategic implementation of service standards.Job OverviewWe are seeking a talented individual to lead our customer service initiatives, focusing on continuous improvement and accurate communication.Key ResponsibilitiesDevelop and execute service strategies to drive customer satisfaction.Lead internal teams to...
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Customer Experience Lead
1 week ago
Saddar Town, Pakistan Verticity (Pvt) Ltd. Full timeJob DescriptionA challenging opportunity has arisen for a skilled Call Center Manager to join our team at Verticity (Pvt) Ltd. in Karachi, Pakistan. As a key member of our organization, you will be responsible for the daily management of our call centre.Main Responsibilities:Day-to-Day Operations ManagementPerformance Target Setting and AchievementChange...
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Customer Experience Specialist
2 weeks ago
Saddar Town, Pakistan ibex Full timeOverviewThe Email & Chat Support Champion role within the Operations department at ibex involves assisting U.S.-based clients' customers with their queries and concerns via email and/or chat.
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Customer Experience Representative
7 days ago
Saddar Town, Pakistan GE Solutions Full timeJob DescriptionThis role involves answering calls, emails, faxes, voicemails, and tickets from patients and insurance companies, assisting with orders, billing inquiries, tracking information, returns, and insurance-related matters.The ideal candidate will have outstanding communication skills, attention to detail, and a commitment to ensuring that every...
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Restaurant Experience Manager
2 weeks ago
Saddar Town, Pakistan Human Resource Diversity Full timeAbout Us:HUMAN RESOURCE DIVERSITY is a dynamic and fast-paced organization committed to delivering exceptional customer experiences.We value diversity and inclusivity in our workplace and strive to create a welcoming environment for all employees and customers.Job Summary:We are looking for a skilled Customer Service Director to join our team and drive...
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Saddar Town, Pakistan Access Communication Solution Full timeJob OverviewWe are seeking a highly skilled Sales Growth and Customer Experience Specialist to join our team at Access Communication Solution.This role involves developing and implementing strategies to drive sales growth, improving customer satisfaction, and identifying new business opportunities. The successful candidate will have excellent communication...
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Customer Service Manager
2 days ago
Saddar Town, Pakistan beBee Careers Full timeJob Title: Customer Service ManagerA leading vehicle tracking company requires a skilled professional to manage customer relationships and provide exceptional support.Key Responsibilities:Ensure timely and effective resolution of customer inquiries and concerns.Develop and maintain strong relationships with customers through consistent and empathetic...
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Customer Service Manager
1 week ago
Saddar Town, Pakistan Teknika Corporation of Pakistan Full timeCustomer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at Teknika Corporation of Pakistan. As a Customer Service Manager, you will play a key role in ensuring that our organisation meets the needs of our customers.Key Responsibilities:Develop and implement a customer service policy that aligns with our...
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Employee Experience Manager
3 days ago
Saddar Town, Pakistan Esoul (Pvt.) Limited Full timeAbout the RoleAs HR Manager at Esoul (Pvt.) Limited, you will play a crucial role in shaping our organization's human resources function. You will be responsible for developing and implementing HR strategies that drive business results, improve employee engagement, and enhance overall organizational performance.Key ResponsibilitiesDesign and deliver...
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Custom Applications Manager
4 weeks ago
Saddar Town, Pakistan Hambra Consulting Full timeCustom Applications Manager Hambra Consulting, Pakistan Reports to the Program Director. Coordinates all custom IT projects and ensures company resources are utilized appropriately. Compiles project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems. Identifies and analyzes systems...
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Experience Improvement Specialist
2 weeks ago
Saddar Town, Pakistan Bachaa Party Full timeBachaa Party is dedicated to creating exceptional customer experiences across all touchpoints. To achieve this goal, we're seeking an experienced Senior Customer Advocate to lead our CX team.ResponsibilitiesAnalyze customer feedback and complaints to identify areas for improvement.Presentation of findings to relevant departments and management to inform...
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Corporate Customer Services Manager
2 days ago
Saddar Town, Pakistan Unitek Solutions Full timeCorporate Customer Services Manager Unitek Solutions, Pakistan A leading Vehicle Tracking Company is looking for a Corporate Customer Support Manager.Minimum Requirements: Minimum 4 to 7 Years of Experience.Job SpecificationEmpathy, patience and consistency: Some customers will be irate. Others will be full of questions. You must know how to handle all of...
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Customer Services Manager
2 days ago
Saddar Town, Pakistan Tnt Pakistan Full timeRole: To implement the Customer Service strategies locally in order to increase profitability through the continuous improvement of customer satisfaction by the provision of accurate and timely internal and external communication before, during, and after the use of TNT services.Job SpecificationSkills: The incumbent must have dynamic, result-oriented,...
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Customer Success Deputy Manager
1 week ago
Saddar Town, Pakistan Softech Microsystems Full timeSoftech Microsystems is a dynamic organization based in Karachi, Pakistan. We're committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Deputy Manager Support at Softech Microsystems, you'll play a vital role in achieving this goal.About Us:Our company values innovation, teamwork, and customer...
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Customer Service Operations Manager
5 days ago
Saddar Town, Pakistan Jagah Online Full timeJob DescriptionWe are seeking an experienced Call Center Manager to lead our team of customer support professionals at Jagah Online, Pakistan. The ideal candidate will have a proven track record in managing large volumes of inbound and outbound calls, providing guidance and training to team members, and ensuring consistent communication throughout the...