Contact Center Supervisor

Job SpecificationRequirements for this role include a Bachelor's degree in Business, Communication, or a related field, as well as proven experience in a contact center environment with at least 1.5 years in a leadership role. Strong leadership, coaching, and interpersonal skills are essential, along with excellent communication skills, both written and...

Client Services & Customer SupportGeeks Consultancy invites applications from motivated and enthusiastic individuals for the position of Business Process Associate.As a key member of our contact center team, you will be responsible for handling customer inquiries, resolving issues and providing exceptional customer service.Key requirements include a high...

ResponsibilitiesThis position involves acting as the point of contact for daily Genesys cloud issues and concerns. You will support Genesys Operations as Tier-2 and Tier-3, and troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.Your responsibilities will include:Performing telephony, contact center, and other...

Abacus Outsourcing's Contact Center is looking for a seasoned Team Lead to drive business growth through effective team management. The ideal candidate will have a strong background in leadership, with experience in a contact center environment. Key responsibilities include: * Leading, coaching, and mentoring a team of customer service representatives *...

About This OpportunityWe're seeking an exceptional Associate Genesys Engineer to join our team and take on a challenging role that requires expertise in Genesys cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.Key...

About the RoleThe Sr Cisco UCCE Engineer position is responsible for leading the development and upgradation of the telephony platform, including Unified Contact Center Enterprise (UCCE). This role requires a high-level understanding of WAN/LAN technologies, VoIP/SIP call routing technologies, and protocols such as TCP/IP routers, SBCs, servers, switches,...

Job ResponsibilitiesDevelop customer-facing project solutions for enterprise integration of our contact center components with third-party software.Create backend services using cloud-native architectures, API-gateway patterns, scalability, and performance in Java/SpringBoot, NodeJS, Python/Flask, etc.Design asynchronous communication topologies using...

As a developer at Expertflow, you will have the opportunity to work on cutting-edge projects that transform the way businesses interact with their customers. Our cloud contact center software enables companies to provide seamless customer experiences across multiple channels.Key ResponsibilitiesDeveloping software applications in a variety of programming...

About the JobAt Air Linx, we're committed to delivering exceptional customer service and driving business growth through our outbound operations. As a Production Supervisor - Call Center, you'll play a critical role in achieving these goals by leading our team of agents and developing strategies to improve productivity.Key ResponsibilitiesLeading a team of...

ResponsibilitiesForecast call volumes and manage manpower requirementsConfigure and maintain the call distribution system to ensure even call allocation among representativesMonitor productivity and generate reports to identify areas for improvement

We are seeking a talented Avaya Aura Communication Manager Specialist who can lead our Avaya Aura solutions team. The ideal candidate will have excellent communication skills, ability to work effectively with co-workers, and experience in high availability environments.Key SkillsExpertise in Avaya Aura Enterprise Contact Center.Experience with Client...

Call Center Supervisor Job SummaryZNZ Communications is seeking a highly motivated and experienced Call Center Supervisor to join our team.About the Job:Oversee a team of call center representatives, providing guidance, support, and coaching to ensure exceptional customer service.Evaluate team performance regularly, identifying areas for improvement and...

Job OverviewZNZ Communications, a leading player in the industry, seeks a skilled Call Center Supervisor to lead our team of customer service representatives.About the Job:Manage and supervise a team of call center representatives to achieve exceptional customer satisfaction and productivity.Evaluate team performance regularly, identify areas for...

Job Summary:We are seeking a highly motivated and experienced Campaign Supervisor to join our team at Technovate Global. The successful candidate will be responsible for managing our outbound call campaigns, ensuring operational excellence and meeting campaign targets.Responsibilities:Oversee a team of 10-15 outbound call agents, ensuring adherence to...

The ideal candidate for this Outbound Campaign Supervisor position at Technovate Global will have extensive experience in managing outbound call centers. They will be responsible for leading a team of 10-15 agents, ensuring they meet campaign goals and KPIs.Key Responsibilities:Oversee the day-to-day operations of the outbound call campaign, ensuring all...

The Contact Center at Abacus Outsourcing is seeking an experienced Team Lead to lead and manage a team of customer service representatives. As a Team Lead, you will be responsible for overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment. This is an exciting opportunity for a skilled leader...

Job Title: Team Lead/SupervisorAt Sybrid Lahore, we are seeking an experienced and motivated team lead/supervisor to join our dynamic call center team. The ideal candidate will have a proven track record of leadership in a call center environment, strong communication skills, and a focus on achieving targets and improving team performance.Key...

We are looking for a skilled Call Center Management Position candidate to join our team at Technovate Global. As an Operations Supervisor, you will be responsible for overseeing the day-to-day activities of our outbound call campaigns.Responsibilities:Manage a team of 10-15 outbound call agents, ensuring they meet campaign goals and KPIs.Monitor daily...

Career OpportunitiesAt Septem Systems, we seek motivated individuals to join our Contact Center team as Customer Service Representatives. This role involves providing exceptional service standards and maintaining high customer satisfaction.Key responsibilities include resolving customer complaints swiftly and professionally, maintaining a high level of...

Job Description:We are seeking a highly skilled Sales Expert to join our team at A H T Aesthetics Medical Center in Lahore. The successful candidate will have a proven track record of success in sales, particularly in engaging with international clients.In this role, you will be responsible for generating new business leads through cold calls and email...