Service Registration Coordinator

2 days ago


Islamabad, Islamabad, Pakistan Ovex Technologies Full time
Job Overview

Ovex Technologies is seeking a highly organized and detail-oriented individual to join our team as a Service Registration Coordinator. This role involves registering service agreements presented by manufacturers to partners and clients, as well as managing contract changes.

Main Responsibilities
  • Compensate managers, account executives, and sales teams involved in service registration/activation.
  • Resolve discrepancies in registrations, coordinate registration summaries, and distribute fully executed agreements to internal and external customer groups.
  • Ensure contractual terms and conditions align with standard or approved business practices.
  • Proactively manage customer information, including additions, moves, and changes within the registration and asset database.
  • Retrieve registration confirmations from vendors.
  • Resolve inconsistencies in registration data from vendors/manufacturers, such as erroneous serial numbers, part numbers, purchase dates, and customer contact details.
  • Gather missing information from sales reps and internal departments, including part numbers, end-user contact information, serial numbers, and reference orders for hardware or warranties.
  • Suggest compatible warranty part numbers for incompatible parts ordered by sales reps.
  • Compensate managers and sales teams involved in service renewal.
  • Resolve discrepancies in contracts, coordinate contract summaries, and distribute fully executed agreements to internal and external customer groups.
  • Coordinate the renewal and extension of expiring agreements/contracts.
  • Develop scope and specifications for professional services and other engagements.
  • Proactively manage customer information, including additions, moves, and changes within the contract and asset database.
  • Draft and negotiate service agreements/contracts with partners and clients.
Requirements
  • Knowledge and use of PC systems and MS Office applications.
  • Competency in a service organization environment.
  • Exceptional time management skills.
  • Teamwork and motivational skills.
  • Excellent and fluent English communication skills.


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