Help Desk Professional

2 days ago


Lahore, Punjab, Pakistan Diem Full time

We're seeking a highly skilled Help Desk Professional to join our team at Diem. In this role, you will be responsible for providing top-notch support to our customers via various channels.

You will play a critical role in identifying customer needs and developing effective solutions to meet those needs. This may involve monitoring customer complaints and taking proactive steps to address them.

Your expertise will also be essential in sharing knowledge and best practices with your colleagues, as well as staying up-to-date on new features and functionalities.

In addition, you will gather valuable feedback from customers and share it with our Product, Sales, and Marketing teams.

We're looking for someone with excellent communication and problem-solving skills, as well as the ability to multitask and remain patient when dealing with complex cases.

The ideal candidate will have experience working in a similar CS role and be fluent in spoken English. Familiarity with our industry is a plus, but not required.

Key Responsibilities:
  • Provide top-notch support to customers via phone, email, or chat
  • Identify customer needs and develop effective solutions
  • Monitor customer complaints and take proactive steps to address them
  • Share knowledge and best practices with colleagues
  • Gather feedback from customers and share it with internal teams

This is an exceptional opportunity to join a dynamic team and make a real impact on our customers' experiences.



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