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Customer Service Team Lead

2 weeks ago

Karachi, Sindh, Pakistan EWS Group Full time

About EWS Group:

We are a dynamic organization that values collaboration, innovation, and customer satisfaction. Our team is committed to delivering exceptional service and support to our clients.

Job Description:

The Customer Service Team Lead will be responsible for managing a team of technical support specialists, ensuring timely and effective resolution of customer issues. Key responsibilities include:

  • Leading a team of technical support specialists
  • Developing and implementing processes to improve customer satisfaction and reduce issue resolution times
  • Providing coaching and training to team members to enhance their technical and soft skills
  • Collaborating with cross-functional teams to address technical issues and escalate complex cases as needed
  • Maintaining accurate records of customer interactions and issue resolution

Requirements:

  • At least 5+ years in a leadership role in a technical support environment
  • Excellent communication and interpersonal skills
  • Strong knowledge of technical support principles and practices
  • Ability to motivate and lead a team
  • Strong analytical and problem-solving skills