Onboarding Manager- Pakistan

4 weeks ago

Karachi, Sindh, Pakistan D·engage Full time
D
•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
We are
actively seeking a talented and experienced onboarding manager to oversee a
wide variety of projects from conceptual design through implementation. You
will have the chance to network with clients, vendors, and in-house personnel
as well as form a dream team of experts for each project to maximize resources
and efficiency. This position will work closely with network development,
product, customer success teams to ensure successful delivery of projects.
Key Responsibilities
  • Manage projects with top-down oversight throughout the entire execution to ensure
    success as defined by adherence to standards of scope, budget, and timeline.
  • Work closely with clients and their tech teams to fully integrate D·engage into their
    marketing tech stack.
  • Develop comprehensive project plans that merge customer requirements with company
    goals and coordinate various managers and technical personnel during all project
    phases, from initial development through implementation.
  • Monitor project progress continuously and make detailed scheduled reports on
    measurable items, such as milestones and deliverables.
  • Analyse the platform usage requirements of the new customer and plan internal
    developments if needed
  • Track implementation tasks against a schedule and coordinate with internal staff to
    ensure goals are met on a timely basis
  • Maintain correct project time frames, estimates, and status reports
  • Communicate proactively with all involved personnel to provide encouragement,
    identify problems, create solutions, and implement efficiency improvements.
  • Review proposed modifications on project plans, including meeting with interested
    parties to approve and implement beneficial changes. Anticipate details of future projects by communicating directly with customers and
    staying informed of relevant trends and industry news.
Requirements
  • Minimum 5 years of experience in the SaaS company, including onboarding the customer for
    on-premise and on-cloud software installations.
  • Professional Project
    Management Certification from accredited institution preferred
  • Demonstrated
    understanding of Project Management processes, strategies, and methods
  • Excellent time management and organizational skills and experience establishing
    guidelines in these areas for others
  • Strong sense of personal accountability
    regarding decision-making and supervising department teams
  • Experience working
    in a high-level collaborative environment and promoting a teamwork mentality
  • Managerial experience applying analytical thinking and problem-solving skills
  • Ability to predict challenges and seek to proactively head-off obstacles
  • Conversational English is a must
  • Experience in implementation of marketing
    communication channels and data structure is a plus.
Benefits
  • Work at the cutting edge of marketing technology and customer engagement
  • Be a part of a collaborative, innovative and fast-paced environment with remote global teams
  • Opportunities for continuous learning and professional development
  • Competitive salary and benefits package
D
•Engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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