Guest Relations Officer

15 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description:

We are seeking a highly skilled and customer-focused Front Desk & Guest Relations Officer to join our team. The successful candidate will be responsible for delivering exceptional service, handling inquiries, and ensuring a seamless and positive experience for all guests and visitors.

Key Responsibilities:

  1. Welcome and greet guests with a warm and professional demeanor.
  2. Maintain a neat and organized front desk area.
  3. Answer phone calls and direct inquiries to the appropriate departments or personnel.
  4. Process guest requests for wake-up calls, additional amenities, and transportation services.
  5. Maintain a log of guest interactions and provide feedback to management for service improvement.
  6. Collaborate with housekeeping and maintenance staff to ensure smooth operations.
  7. Receive incoming mail and promptly distribute it to the relevant receiver.
  8. Maintain an accurate and up-to-date record of both incoming and outgoing emails.
  9. Handle the scheduling and booking of meetings.
  10. Provide comprehensive administrative support for any activities related to the overall administration of the office.

Required Skills and Qualifications:

  1. Exceptional interpersonal and communication skills.
  2. Strong interpersonal skills and the ability to work with diverse teams and senior management.
  3. Proficiency in using front desk software and office equipment.
  4. Customer-focused with a strong commitment to providing outstanding service.
  5. Strong problem-solving and decision-making abilities.
  6. Well-groomed and professional appearance.
  7. Ability to remain calm and courteous in high-pressure situations.
  8. Excellent multitasking and time management skills.
  9. Adaptability and flexibility to handle a variety of tasks.
  10. Strong attention to detail and accuracy.


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