Customer Experience Coordinator

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time

About Us

We strive to create a culture of belonging where our team members serve with creativity and passion. Our associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Our Culture

We believe in creating a friendly, supportive environment that is intriguing and refreshing to those who are seasoned in hospitality and those putting their toes in the water for the first time. We navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond.

Responsibilities

  • Supervise the operations of the front desk to ensure optimal service and hospitality are provided to guests.
  • Train, direct, and coach front desk team members to ensure a quality operation.
  • Resolve customer issues and complaints in a timely and efficient manner to maintain high customer satisfaction.
  • Complete established check-in procedures for arriving guests and facilitate guest departure to close the account and make the room available.
  • Regularly calculate and post monies, receipts, and guest accounts using accurate cash handling methods and established procedures.
  • Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
  • Maintain good customer relations by keeping abreast of in-house and area functions to answer questions and concerns with timely responses.
  • Operate PBX equipment, including assisting outgoing calls, scheduling wake-up calls, and paging guests.
  • Control cash transactions at the front desk and maintain responsibility for personal bank as specified by hotel policy.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.


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