Telephony and Contact Center Expert

About the RoleThis position is responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's key responsibilities include acting as POC for all contact center solution requests, be it questions or problems.Key ResponsibilitiesSupporting Genesys Operations as Tier-2 and...

Position OverviewWe are seeking a highly skilled Genesys Cloud Engineer to join our team. As a key member of our team, you will be responsible for supporting global telephony & contact center operations across contact centers.Main AccountabilitiesAct as the primary point of contact for all contact center solution requests.Provide expert support and guidance...

We are seeking a highly skilled and experienced Contact Center Enterprise Specialist to join our team at Avira Technologies. As a key member of our team, you will be responsible for applying business and technical analytical skills to analyze, implement, and deploy comprehensive support processes to resolve complex business and operational issues involving...

About the RoleWe are seeking an experienced Genesys Cloud Engineer to join our dynamic team! In this critical position, you will act as the point of contact for daily Genesys cloud issues and concerns, supporting Genesys Operations at various levels.Your responsibilities will include troubleshooting day-to-day operational issues, performing telephony and...

We are seeking an experienced Senior Telephony Professional to join our team at Avira Technologies. As a key member of our team, you will be responsible for delivering excellence in products, process, and infrastructure management.Key ResponsibilitiesThe successful candidate will have the following responsibilities:Applying knowledge of call center...

Overviewibex. is a leading CX outsourcer for top startups, scale-ups, and blue-chips worldwide. Our mission is to build powerful customer engagement & insight solutions, protecting client investment, mitigating financial & operational risk, and accelerating ROI.The Genesys Cloud Engineer plays a crucial role in supporting global telephony & contact center...

Job RequirementsBachelor's degree in IT, CS, or Telecoms is required. Any Genesys Cloud Certification is a plus. Any other knowledge of contact center solutions on cloud is a plus.ResponsibilitiesActing as primary point of contact for daily Genesys cloud issues and concerns.Providing Tier-2 and Tier-3 support for Genesys Operations.Troubleshooting day-to-day...

Job SummaryWe are seeking a highly skilled Genesys Cloud Engineer to join our team at ibex. The successful candidate will be responsible for supporting global telephony and contact center operations, troubleshooting day-to-day operational issues, and performing telephony, contact center, and other solution administration tasks.The ideal candidate will have...

Job DescriptionThis is an exciting opportunity to join our team as a Genesys Cloud Engineer. We are looking for someone who can provide exceptional support and guidance on Genesys cloud solutions. As a key member of our team, you will be responsible for supporting global telephony & contact center operations across contact centers.Main TasksServe as the...

iBEX is a fast-growing company that provides cloud-based contact center solutions. We are seeking a talented Cloud Contact Center Professional to join our team. The successful candidate will be responsible for supporting multiple platforms and expanding knowledge as per job requirement.The ideal candidate will have a strong background in cloud technology,...

Avira Technologies is a leading provider of advanced cybersecurity solutions. We are currently seeking a highly skilled and experienced Cisco UCCE Solutions Engineer to join our team.Job OverviewThe successful candidate will be responsible for overseeing the development and upgradation of the telephony platform, including Unified Contact Center Enterprise...

About Expertflow LLCExpertflow LLC is a product based company developing a multi-channel multi-tenant contact center software. The solution is a mix of open-source and in-house developed software components deployed as microservices in a Kubernetes environment.Job DescriptionWe are looking for a skilled Cloud Contact Center Specialist to join our team. In...

About the RoleAs a Genesys Cloud Engineer at ibex, you will play a crucial role in supporting global telephony and contact center operations across our contact centers. As part of our Genesys cloud team, your responsibilities will include acting as the point of contact (POC) for all contact center solution requests, whether they are questions or problems.The...

OverviewAs a Telecom Engineer at ibex, you will play a crucial role in supporting global telephony & contact center operations across our centers. As part of the Central Genesys cloud team, your responsibilities include acting as POC for all contact center solution requests, be it questions or problems.ResponsibilitiesActing as primary point of contact for...

Job OverviewAs a Team Lead at Abacus Outsourcing, you will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery.Key ResponsibilitiesTeam ManagementLead, coach, and mentor a team of customer service representatives.Conduct regular team meetings to communicate goals, updates, and best...

Job SummaryWe are seeking a skilled Genesys Cloud Engineer to join our team as part of the Genesys cloud team. As a key member, you will be responsible for supporting global telephony & contact center operations across contact centers.Key ResponsibilitiesAct as the point of contact for daily Genesys cloud issues and concerns.Support Genesys Operations as...

Cisco UCCE (Contact Center) Engineer Avira Technologies, Pakistan Avira Technologies is looking for a Sr Cisco UCCE Engineer for a temporary contract for the upgrade project of UCCE 10.0 to UCCE 12.x within Corporate Technology. The candidate is primarily responsible for overseeing the development and upgradation of the telephony platform including Unified...

OverviewAs a Telecom Engineer, you are responsible for supporting global telephony & contact center operations across IBEX centers. As part of the Central Genesys cloud team, the engineer's responsibilities include acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires...

The JobWe are seeking a skilled Telecom Engineer to join our Central Genesys cloud team. As a Telecom Engineer at ibex, you will be responsible for supporting global telephony & contact center operations across our centers.Main ResponsibilitiesActing as POC for daily Genesys cloud issues and concerns.Providing Tier-2 and Tier-3 support for Genesys...

About the RoleIn this role, you will be responsible for acting as the point of contact for all contact center solution requests, whether they are questions or problems. The role requires administration, troubleshooting, and working on day-to-day operational issues, with close coordination with respective technical teams.Main ResponsibilitiesActionable...