
Global Telephony Solutions Manager
3 days ago
Bachelor's degree in IT, CS, or Telecoms is required. Any Genesys Cloud Certification is a plus. Any other knowledge of contact center solutions on cloud is a plus.
Responsibilities- Acting as primary point of contact for daily Genesys cloud issues and concerns.
- Providing Tier-2 and Tier-3 support for Genesys Operations.
- Troubleshooting day-to-day operational issues related to Genesys and its integrated platforms.
- Coordinating multiple tasks or problems with other teams globally.
- Performing telephony, contact center, and other solutions' administration as per standard procedures.
- Ensuring high service levels on all ticketing queues for service requests, change tickets, incidents, and projects.
- Tracking daily tasks, change requests, and project work for productivity.
- Conducting regular Genesys system performance checks.
- Maintaining accurate system and client documentation.
- Expanding knowledge on multiple platforms as required.
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