High-Tech Support Professional

1 day ago

Lahore, Punjab, Pakistan beBeeIT Full time
IT Support Specialist

About the Role:

We are seeking a skilled IT Support Specialist to ensure smooth IT operations, troubleshoot technical issues, and provide exceptional customer support. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to IT support.

Key Responsibilities:

  • Provide technical assistance for hardware, software, and networking issues.
  • Diagnose and troubleshoot IT problems, ensuring timely resolution.
  • Install, configure, and maintain computer systems, applications, and peripherals.
  • Manage user accounts, permissions, and IT security protocols.
  • Ensure network connectivity and performance across all systems.
  • Support server maintenance and system administration tasks.
  • Collaborate with teams to support IT infrastructure and operational needs.
  • Document IT support processes, issues, and resolutions for future reference.
  • Stay updated with emerging technologies and IT best practices.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in IT support, troubleshooting, and system maintenance.
  • Strong knowledge of hardware, software, and networking fundamentals.
  • Familiarity with operating systems (Windows, macOS, Linux).
  • Proficiency in networking, including LAN/WAN, VPNs, firewalls, and routers.
  • Experience in development operations (DevOps) and server management is a plus.
  • Excellent problem-solving, communication, and customer service skills.

Preferred Experience:

  • Experience with cloud platforms, virtualization, and backup solutions.
  • Understanding of cybersecurity principles and IT compliance standards.
  • Ability to manage and prioritize multiple tasks in a fast-paced environment.

Benefits:

  • Provident Fund
  • Gym Membership
  • Leaves as per company policy
  • Company-paid trips
  • Easy Loan Facility for Employees
  • Yearly Increment
  • Health Insurance (includes spouse and parents)

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