
Voice Program Representative
20 hours ago
Job Description:
We are seeking a skilled Voice Program Representative to join our customer-facing team. As a key member of our team, you will be responsible for engaging with customers, resolving inquiries, and delivering an exceptional customer experience.
Responsibilities:
- Engage with customers through inbound and outbound calls, providing timely and accurate information.
- Collaborate with other teams to address customer needs and improve processes.
- Maintain accurate records of customer interactions and follow-ups.
- Identify opportunities for improvement and contribute to customer success initiatives.
Requirements:
- Minimum 1 year of experience in a customer-facing role, preferably in a BPO or call center environment.
- Excellent communication and active listening skills.
- Ability to work in a fast-paced environment and handle high call volumes.
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM systems is a plus.
Why Join Us:
A chance to grow your career in a dynamic and supportive environment, with opportunities for professional development and advancement.
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