
Professional Learning Experience Coordinator
2 days ago
Training Facilitator
">About Us">We are on a mission to bridge the gap between exceptional talent and businesses worldwide.
">Job Overview">This is a high-energy role in our Talent Development team, where you will play a critical part in delivering impactful training experiences to associates in the U.S. healthcare domain.
">You will facilitate engaging live and virtual sessions, support ongoing learner development, and collaborate cross-functionally to drive exceptional outcomes.
">This role combines facilitation, program management, instructional refinement, and customer-specific training to meet evolving business needs.
">Key Responsibilities:">- ">
- Conduct live virtual webinars and interactive training sessions on systems, processes, workflows, and soft skills.">
- Facilitate role-specific onboarding, orientation, and customer-specific training for new hires.">
- Lead live call-handling and patient interaction simulations.">
- Deliver professional learning aligned with adult learning principles.">
- Conduct one-on-one check-ins to track progress and offer personalized coaching.">
- Respond promptly to learner and stakeholder queries.">
- Provide actionable feedback for continuous improvement.">
- Partner with Talent Success Managers (TSMs) and Customer Success Managers (CSMs) to resolve performance issues and risk cases.">
- Maintain open, consistent communication and proactive follow-ups with learners.">
- ">
- Bachelor's degree required.">
- 3–5+ years' experience in talent development, training delivery, facilitation, or related roles.">
- Solid understanding of U.S. healthcare workflows and compliance standards preferred.">
- Strong facilitation, presentation, and communication skills for both live and virtual settings.">
- High energy, extroverted presence, and ability to motivate learners in dynamic environments.">
- Excellent interpersonal, problem-solving, and time-management abilities.">
- Proficiency with Zoom, Google Workspace, Microsoft Office, and learning management systems.">
- Adaptable, organized, and quick to learn new processes and technologies.">
This is a rare opportunity to shape the future of global employment and directly impact our growth trajectory.
">Equal Opportunity Employer">We are proud to be an equal-opportunity employer committed to fostering a diverse and inclusive work environment.
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