Customer Retention Professional

3 days ago


Lahore, Punjab, Pakistan SolutionInn Full time

We are seeking a proactive and customer-focused professional to help improve customer satisfaction, reduce churn, and enhance overall user experience. The ideal candidate will engage with customers to understand their concerns, analyze reasons for website abandonment, handle membership cancellations, and implement strategies to retain customers.

Job Responsibilities
  • Initiate conversations with customers who have left the website or abandoned their shopping cart to understand the underlying reasons.
  • Reach out to members who have canceled their memberships to gather feedback and attempt to resolve their issues.
  • Respond to inquiries and complaints, ensuring timely and effective resolutions.
  • Develop and implement customer retention strategies to reduce churn and increase customer loyalty.
  • Work closely with the sales and marketing teams to design targeted campaigns for retaining high-value customers.
  • Offer personalized solutions, discounts, or incentives to encourage customers to stay or complete their purchases.
  • Analyze customer behavior and abandonment patterns at various stages of the buyer journey, such as the checkout page.
Skills Required
  • Customer-centric mindset with problem-solving abilities.
  • Strong organizational skills to manage customer feedback and retention strategies.
  • Ability to work cross-functionally and collaborate with teams to resolve customer issues.
  • Data-driven decision-making.


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