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Customer Retention Professional
3 days ago
We are seeking a proactive and customer-focused professional to help improve customer satisfaction, reduce churn, and enhance overall user experience. The ideal candidate will engage with customers to understand their concerns, analyze reasons for website abandonment, handle membership cancellations, and implement strategies to retain customers.
Job Responsibilities- Initiate conversations with customers who have left the website or abandoned their shopping cart to understand the underlying reasons.
- Reach out to members who have canceled their memberships to gather feedback and attempt to resolve their issues.
- Respond to inquiries and complaints, ensuring timely and effective resolutions.
- Develop and implement customer retention strategies to reduce churn and increase customer loyalty.
- Work closely with the sales and marketing teams to design targeted campaigns for retaining high-value customers.
- Offer personalized solutions, discounts, or incentives to encourage customers to stay or complete their purchases.
- Analyze customer behavior and abandonment patterns at various stages of the buyer journey, such as the checkout page.
- Customer-centric mindset with problem-solving abilities.
- Strong organizational skills to manage customer feedback and retention strategies.
- Ability to work cross-functionally and collaborate with teams to resolve customer issues.
- Data-driven decision-making.
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Insurance Retention Specialist
4 days ago
Lahore, Punjab, Pakistan Adamjee Life Full timeAbout the Role:The Insurance Retention Specialist will lead the strategy, development, and execution of initiatives to enhance customer retention and drive persistency in premiums. This role involves collaboration with cross-functional teams to ensure long-term customer satisfaction and loyalty.Key Responsibilities:Develop and implement strategies to reduce...
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Retention and Growth Specialist
4 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeRole DescriptionThe ideal candidate will be responsible for identifying opportunities to improve customer relationships and develop strategies to enhance customer satisfaction.Key ResponsibilitiesInitiate conversations with customers who have left the website or abandoned their shopping cart.Respond to inquiries and complaints, ensuring timely and effective...
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Reward and Retention Expert
6 days ago
Lahore, Punjab, Pakistan Stylo Pvt Ltd Full timeAbout the TeamWe are a dynamic and innovative team at Stylo Pvt Ltd, dedicated to delivering exceptional customer experiences through our loyalty programmes. As Reward and Retention Expert, you will play a key part in driving the development and implementation of loyalty programmes that engage and retain customers.Responsibilities include managing programme...
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Client Acquisition and Retention Expert
7 days ago
Lahore, Punjab, Pakistan SmartAdroit Full timeWe're looking for a seasoned Client Acquisition and Retention Expert to help us expand our customer base and build lasting relationships. In this role, you'll be responsible for generating high-quality leads, pitching our services, and closing deals.The Job:Research and identify new business opportunities through lead generation and outreach efforts.Build...
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Retention Specialist
3 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeSolutionInn is committed to providing an exceptional customer experience. As a key member of our team, you will play a crucial role in identifying opportunities to improve customer satisfaction, reducing churn, and driving business growth.ResponsibilitiesEngage with customers through multiple touchpoints to understand their needs and preferences.Analyze...
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Customer Retention Specialist
2 days ago
Lahore, Punjab, Pakistan Buksh Group Full timeKey ResponsibilitiesEstablish and strive to achieve performance goals for the after sales department.Deliver exceptional service and value to customers.Build trust and rapport with customers through regular communication.Retain existing customers and expand the customer base.Ensure seamless delivery of vehicles and follow-up procedures are in place.Maintain...
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Customer Success Representative
6 days ago
Lahore, Punjab, Pakistan TechSea Full timeAbout the RoleThe successful candidate will be responsible for handling customer inquiries, complaints, and escalations professionally via various channels, including Zendesk, email, phone, and chat. They will also ensure timely and effective resolution of customer issues, maintaining high satisfaction levels.To achieve this, the candidate will monitor and...
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Customer Delight Manager
4 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeCustomer Retention RoleAs a Customer Retention Specialist, you will play a crucial part in enhancing customer relationships and optimizing business growth.Key ResponsibilitiesEngage with customers to understand their concerns and analyze reasons for website abandonment.Develop and implement effective retention plans to reduce churn and increase customer...
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Global Customer Liaison
5 days ago
Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full timeCustomer Service ExcellenceWe strive for excellence in every aspect of our business, from delivering exceptional customer experiences to fostering a positive and inclusive work environment. As a Customer Service Manager at Futuro Digital, you will be responsible for developing and implementing customer service strategies that drive loyalty and retention.Key...
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Enhancing Customer Experience Specialist
3 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeSolutionInn is committed to delivering exceptional customer experiences. As a Customer Retention Specialist, you will play a critical role in developing and implementing strategies to reduce customer churn and improve overall customer satisfaction.ResponsibilitiesDevelop and maintain a deep understanding of customer needs and preferences.Identify...
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Proactive Customer Engagement Expert
3 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeWe are looking for a highly skilled and customer-focused individual to join our team as a Customer Retention Specialist. In this role, you will be responsible for developing and implementing strategies to reduce customer churn and improve overall customer satisfaction.Key ResponsibilitiesConduct customer interviews and surveys to gather feedback and...
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Customer Experience Champion
4 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeJob OverviewSolutionInn is seeking a skilled Customer Retention Specialist to enhance customer satisfaction, reduce churn, and optimize business growth.Key ResponsibilitiesEngage with customers to understand their concerns, analyze reasons for website abandonment, and implement strategies to retain customers.Develop and implement effective retention plans to...
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Customer Loyalty Director
4 days ago
Lahore, Punjab, Pakistan Adamjee Life Full timeJob Overview:We are seeking a highly skilled Customer Loyalty Director to join our team at Adamjee Life. The successful candidate will be responsible for developing and implementing initiatives to enhance customer retention and drive persistency in premiums.Key Responsibilities:Develop and execute strategies to improve customer satisfaction and...
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Global Customer Service Agent
3 days ago
Lahore, Punjab, Pakistan IT Tech Solution Full timeCustomer Service Job Description: The IT Tech Solution team is looking for an experienced Customer Service Representative to join their team. As a key member of the team, you will be responsible for delivering high-quality customer experiences through effective communication and problem-solving skills.Main Responsibilities: - Handle client...
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Account Management Professional
2 days ago
Lahore, Punjab, Pakistan BPO360 Full timeAccount Management ProfessionalBPO360 is looking for a seasoned Account Management Professional to join our team in Pakistan. As a key player on our sales team, you will focus on managing and growing existing customer relationships to drive repeat business and revenue growth. If you have a passion for account management and a knack for building strong...
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Sales and Customer Engagement Manager
6 days ago
Lahore, Punjab, Pakistan Rising Tech Solutions Full timeJob Summary:We are seeking an experienced Customer Relations Officer (CRO) to join our call center team and drive sales and customer retention through excellent customer service and support.Key Accountabilities:Meet and exceed daily, weekly, and monthly sales targets and KPIs.Provide exceptional customer service and support through various communication...
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Performance Marketing Professional
3 days ago
Lahore, Punjab, Pakistan SolutionInn Full timeJob OverviewWe are hiring a Performance Marketing Professional to drive business growth through data-driven digital marketing strategies. As a key member of our team, you will work closely with our marketing, product, and technical development teams to develop and implement innovative solutions to drive customer acquisition and retention. Your primary focus...
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Industrial Sales Professional
3 days ago
Lahore, Punjab, Pakistan Professional Lubes Full timeAbout the RoleThis position is ideal for a motivated and results-driven sales professional who is passionate about delivering exceptional customer experiences in the industrial air sector. The successful candidate will be responsible for identifying new business opportunities, building relationships with key clients, and providing tailored solutions to meet...
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Customer Service Manager Leader
5 days ago
Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full timeCustomer Service ManagerJob Summary:We are seeking an experienced and results-driven Customer Service Manager to lead our customer support team. The ideal candidate will have a proven track record of delivering exceptional customer experiences, building high-performing teams, and driving business growth.Key Responsibilities:Develop and implement customer...
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Customer Success Director
4 days ago
Lahore, Punjab, Pakistan D-Tech Systems Full timeDirector of Customer SuccessThe Customer Success Director is responsible for developing and implementing strategies to drive customer satisfaction and retention. This includes working closely with cross-functional teams to ensure seamless delivery of our solutions.ResponsibilitiesDevelop new business with existing clients and/or identify areas of...