Optimizing Contact Center Performance

Healthcare Contact Center RepresentativeAs a Healthcare Contact Center Representative, you will be responsible for communicating with potential clients to verify their information and assist them with Medicare and Final Expense enrollment.Key Responsibilities:Make outbound calls to prospective clients to verify their eligibility for Medicare and Final...

Call Center Representative (Inbound/Outbound)Get AI-powered advice on this job and more exclusive features. Call Center Representative – Inbound & Outbound CampaignsAre you a skilled communicator who thrives in a fast-paced, people-focused environment?We're expanding our team and hiring Call Center Representatives to manage global projects in inbound and...

JOB DESCRIPTIONConduct contact center performance analysis and create detailed action plans for performance improvement.Review and resolve all incoming escalations from appropriate channels promptly.Listen to (and view) customer calls, chats, and other communications; evaluate consumer data to measure agent service skills and policy adherence.Provide...

As a Call Center Operations Manager, you will be responsible for the daily operation of the contact center. This includes managing business objectives, performance, and resources.Your specific responsibilities will include:Staffing and schedule adherenceTraining employees to ensure they have the necessary skills to perform their jobs effectivelyEvaluating...

Manager is responsible for the daily operation of the department Contact center, including business objectives, performance and resource management.Specific responsibilities include:Staffing and schedule adherenceTrainingQuality assuranceProvider schedule template reviewProtocol development and maintenanceSignificant interaction with internal and external...

Company DescriptionAt Deen's Elegant Outsource, we specialize in providing highly skilled operators and dispatchers to taxi companies worldwide. Our team of experts understands the unique needs of the transportation industry and is dedicated to delivering top-notch service. As your best outsourcing partner, we ensure that our workforce is adept in handling...

Call Center Quality Assurance RepresentativeThe primary goal of this role is to ensure that sales and customer service representatives adhere to quality standards by evaluating their performance during interactions with the consumer base.Key Responsibilities:Evaluate call performances using monitoring software and audio recordings for compliance with...

The primary responsibility of the call center Quality Assurance Representative is to measure and evaluate the performance of the sales and customer service representatives who come in direct contact with the company's consumer base. The quality assurance representative must ensure compliance with company and industry standards.The Quality Assurance...

Job Description:Candidates must have good English communication skills. Job Mode: On-site / Full-time.We are looking for a young talent to join our team in a position with no previous experience. If you are proactive and want to learn, contact usRequirements:Willingness to learn and adapt to new challenges.Good verbal and written communication...

Training Specialist - Call Center Business UnitSpan Bpo is a fast-growing BPO that provides multi-channel customer contact management solutions for clients in the US. Span Group is excited to announce openings in our Professional Training & Development Department for our Call Center Business Unit.The Trainer provides training and coaching for newly hired...