
Dispute Resolutions Expert
1 week ago
We are seeking a highly skilled and experienced Complaints Officer to join our team at Translation Empire. The successful candidate will be responsible for handling all aspects of the complaint process, from acknowledgement to resolution.
Main Responsibilities:- Complaint Handling: Handle all new incoming complaints in a timely and professional manner.
- Investigation and Analysis: Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements, and client contractual obligations.
- Documentation and Record Keeping: Ensure complete information capture, investigation notes, and correct paperwork are documented and maintained.
- Outcome Communication: Communicate outcomes to customers and ensure all customer feedback is collated and an intelligent analytical approach is adopted.
- Experience: Minimum of 1 year's experience in a customer service and/or quality/complaints function.
- Skillset: Meticulous eye for detail and ability to prioritise effectively, highly organised with a rigorous problem-solving technique.
- Training and Development: Willingness and ability to undertake training needed to fulfil the changing requirements of the job.
- Teamwork and Communication: Ability to work as part of a team, promote team working, and share ideas.
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Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeWe are seeking a talented Dispute Resolution and Customer Care Professional to join our team at Translation Empire PK. In this role, you will be responsible for resolving customer disputes and providing exceptional customer service.Key Responsibilities:Handle all customer inquiries and complaints.Investigate disputes and provide resolutions in a fair and...
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Dispute Resolution Manager
4 days ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeJob SummaryThis mid-senior level position is responsible for managing the complaint handling process, leading a team, and driving process improvements to ensure high-quality customer service.Key ResponsibilitiesComplaint Handling: Lead the team in reviewing and resolving complaints, providing advice on process improvements, and maintaining accurate...
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Technical Support Expert
1 day ago
Rawalpindi Cantonment, Pakistan Next Wave Full timeAbout the JobWe're looking for a highly skilled Customer Support Representative to join our team at Next Wave. As a key player in our customer success team, you'll be responsible for delivering exceptional customer experiences and driving business growth.Key Performance IndicatorsResolution rate: 90% of all customer issues resolved within 24 hours.First...
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QA Expert
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeWe are seeking a seasoned QA Expert to join our team at Translation Empire. As a key member of our QA team, you will be responsible for ensuring the quality and reliability of our software applications through comprehensive test planning, defect identification, and collaboration with cross-functional teams.Main Responsibilities:Develop and maintain test...
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Lawyer
3 weeks ago
Wah Cantonment, Pakistan LINRCO Pakistan Full timeThe successful candidate will provide expert legal advice and support to the company, ensuring compliance with all applicable laws and regulations. As a key member of the legal department, you will be responsible for reviewing, drafting, negotiating, and managing various legal documents, as well as representing the organization in legal matters. The ideal...
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OON Claims Expert
2 weeks ago
Rawalpindi Cantonment, Pakistan PMTAC Private Limited Full timeWe are seeking a highly skilled OON Claims Expert to join our team at PMTAC Private Limited. As a Senior Out-of-Network Billing Coordinator, you will be responsible for managing and resolving complex Out-of-Network claims.Key responsibilities include resolving OON claims post-submission, communicating with insurances, providers, and patients to address OON...
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Performance Monitoring Specialist
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeJob OverviewThe Monitoring and Improvement Expert plays a pivotal role in the Translation Empire PK's pursuit of exceptional customer service. This position is responsible for conducting thorough performance analysis, identifying areas for improvement, and implementing data-driven solutions to elevate service standards.Key Responsibilities:Contact Center...
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Call Center Agent Position
4 days ago
Rawalpindi Cantonment, Pakistan Practice Perfect: Solutions and Services Full timeAbout the JobPractice Perfect Solutions and Services is looking for skilled professionals to fill the position of Sales and Support Experts.Job Summary:This role involves handling customer inquiries and resolving their issues through various channels.Key Responsibilities:Respond to customer queries via phone, email, or chat platforms.Analyze customer...
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Sales and Support Expert
4 days ago
Rawalpindi Cantonment, Pakistan Practice Perfect: Solutions and Services Full timeJob Title: Night Shift Customer Engagement SpecialistPractice Perfect Solutions and Services seeks highly motivated and customer-focused individuals to join our team as Night Shift Customer Engagement Specialists.Job Summary:This role involves interacting with customers during evening hours to resolve their inquiries and provide excellent service.Key...
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Night Shift Customer Engagement Specialist
4 days ago
Rawalpindi Cantonment, Pakistan Practice Perfect: Solutions and Services Full timeAbout Practice Perfect Solutions and ServicesWe are a leading organization in the BPO industry, dedicated to delivering exceptional solutions to clients worldwide.Job Title: Sales and Support ExpertJob Summary:This role involves interacting with customers to understand their needs and provide tailored solutions to meet those requirements.Key...
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IT Support Specialist
4 days ago
Rawalpindi Cantonment, Pakistan Riphah University Full timeAbout the RoleThe Technical Support Professional will play a critical part in delivering high-quality IT services to Riphah University's staff and students. Key responsibilities include providing system support, troubleshooting technical issues, and collaborating with internal departments to drive project success.ResponsibilitiesOffer expert advice on...
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Information Technology Service Desk Expert
4 days ago
Rawalpindi Cantonment, Pakistan Riphah University Full timeJob OverviewRiphah University seeks a skilled IT Support Specialist to provide exceptional first-line systems support. The ideal candidate will possess excellent customer service skills and be able to effectively diagnose and resolve technical issues.Key ResponsibilitiesProvide timely and accurate support to customers via various communication...
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Client-Side Development Expert
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeAbout the RoleThis Junior Front End Developer role is an excellent opportunity for a motivated individual to join our team at the Translation Empire. As a key member of our development team, you will be responsible for designing and developing the user interface of web applications using HTML, CSS, and JavaScript.Main ResponsibilitiesDesign and Development:...
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Software Development Manager
3 weeks ago
Rawalpindi Cantonment, Pakistan Translation Empire PK Full timeResponsibilitiesManage a portfolio of complex initiatives that span one or multiple lines of business.Provide on-site leadership for project team by building and motivating team members to meet project goals.Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one or more...
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Software Development Manager
1 week ago
Rawalpindi Cantonment, Pakistan Translation Empire Full timeResponsibilitiesManage a portfolio of complex initiatives that span one or multiple lines of businessProvide on-site leadership for project team by building and motivating team members to meet project goalsFull project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one or more initiatives...