
Executive Account Manager
3 days ago
Job Description:
About the RoleBespoke Digital - Vertex360 is seeking an experienced Executive Account Manager to lead and manage a team of account managers. As a key member of our sales team, you will be responsible for developing and implementing strategies to increase customer satisfaction and retention.
The ideal candidate will have strong leadership skills, with the ability to motivate and inspire a team. They will also possess excellent communication and interpersonal skills, with the ability to build and maintain relationships with key accounts.
In this role, you will oversee the onboarding process for new clients, ensuring a smooth transition and effective knowledge transfer. You will also collaborate with internal departments, such as sales and marketing, to align strategies and drive revenue growth.
Key Responsibilities- Lead and manage a team of account managers to ensure exceptional customer service delivery
- Develop and implement strategies to increase customer satisfaction and retention
- Oversee the onboarding process for new clients
- Collaborate with internal departments to align strategies and drive revenue growth
- Build and maintain relationships with key accounts
Requirements
This role requires a proven track record in account management, preferably in the software industry. The ideal candidate will have strong negotiation and problem-solving abilities, with the ability to work under pressure and meet tight deadlines.
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