Senior Customs Operations Expert

5 days ago


Karachi, Sindh, Pakistan Pakistan Single Window (PSW) Full time
Pakistan Single Window

We seek an experienced Senior Customs Operations Expert to collaborate with Pakistan Customs officials, government agencies, and trade bodies to enhance the WeBOC system.

The objective is to create a modernized customs management system aligned with international best practices, improving stakeholder satisfaction and streamlining customs procedures.

Responsibilities include:

Phase 1: Current State Assessment and Requirements Gathering

Stakeholder Engagement:

  1. Foster relationships with stakeholders through workshops, focus groups, interviews, or surveys to understand their needs, expectations, and pain points.
  2. Analyze stakeholder requirements to inform the new WeBOC system design.

Customs Domain Expertise:

  1. Offer expert advice on customs operations, including imports, exports, transit trade, warehousing, and risk management.
  2. Analyze existing customs procedures, identifying areas for improvement and modernization.
  3. Ensure compliance with relevant national and international regulations and standards.
Phase 2: Future State Design and Collaboration

Develop Use Cases:

  1. Collaborate with stakeholders to develop detailed use cases/user stories for the new WeBOC system.
  2. Prioritize use cases based on their criticality and alignment with strategic goals.

Design Risk Management Framework:

  1. Develop a comprehensive risk management framework for the new WeBOC system.
  2. Identify potential risks and vulnerabilities related to customs operations, data security, and trade facilitation.
Phase 3: Implementation and Knowledge Transfer

Stakeholder Communication and Training:

  1. Establish communication strategies to inform stakeholders about project progress.
  2. Organize workshops and training sessions to educate stakeholders on the new system's features and benefits.

Ongoing Support and Collaboration:

  1. Provide ongoing support and guidance to the technical team during implementation and testing.
  2. Collaborate with the AI, Data & Software Architecture Lead to ensure implemented system alignment with designed data architecture.

Requirements:

  • A Master's degree in a relevant field (e.g., economics, international trade, public policy).
  • At least 10 years of experience in customs operations, trade facilitation, or a related field.
  • An in-depth understanding of Pakistan's customs regulations and procedures.
  • Familiarity with international best practices in customs modernization and trade facilitation.
  • Excellent analytical, communication, and stakeholder management skills.

Benefits:

  • A competitive salary.
  • A fuel card.
  • Health benefits.
  • Professional development opportunities.


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