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Service Channel Manager
1 day ago
**Job Title: Service Partner - Client Channel Management
Key Responsibilities:- Perform all relevant onboarding processes.
- Create CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities.
- Drive GIC and network onboarding processes.
- Conduct checks on CDD as applicable.
- Respond and clear queries from Checkers / Other Specialists / Business CRM in a timely manner.
- Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process.
- Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work.
- Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
- Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems.
- Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues.
- Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate and Institutional Banking (CIB) clients; including internal setups e.g. for Client Access, Transaction Banking (TB) implementation testing setups, and various internal operations unit's setups relevant to channels activation.
- Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable.
- Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
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