Service Channel Manager

1 day ago


Islamabad, Islamabad, Pakistan Standard Chartered Life and Careers Full time

**Job Title: Service Partner - Client Channel Management

Key Responsibilities:
  • Perform all relevant onboarding processes.
  • Create CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities.
  • Drive GIC and network onboarding processes.
  • Conduct checks on CDD as applicable.
  • Respond and clear queries from Checkers / Other Specialists / Business CRM in a timely manner.
  • Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process.
  • Where serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work.
  • Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.


Enablement [Account Opening and Channels]
  • Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems.
  • Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues.
  • Accept and arrange processing of various channels (Straight2Bank) and related products and services setup requests for Corporate and Institutional Banking (CIB) clients; including internal setups e.g. for Client Access, Transaction Banking (TB) implementation testing setups, and various internal operations unit's setups relevant to channels activation.
  • Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable.
  • Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.

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