
Customer Resolution Specialist
3 days ago
Company Overview
Arpatech Pvt Ltd is a boutique technology services company that delivers business solutions to its global customers. Our company delivers a broad portfolio of information technology and business process outsourcing services to clients in the financial services sector.
Job Description
We are seeking a skilled Service Delivery Manager to join our team. The successful candidate will be responsible for ensuring timely resolution of customer issues, effective monitoring of tickets, and understanding OEM catalogs and pricing.
The role involves teleconferencing with suppliers to get updates and ensuring timely escalations of issues. Additionally, you will work with international clients, providing them with timely and desired feedback.
Key Responsibilities:
- Responsible for timely resolution of customer issues, effective monitoring of tickets, and understanding OEM catalogs and pricing.
- Teleconference with the Supplier to get updates and ensuring timely escalations of issues.
- Work with international clients belonging to Foreign Regions.
- Solve customer issues through various communication tools (Email, Phone Calls, etc.).
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