
Senior Customer Support Specialist
2 weeks ago
Overview:
ibex. Pakistan is looking for a Senior Customer Support Specialist within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
Responsibilities:
- Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client.
- Assist customers with their items purchased through the ecommerce website.
- Convey interest in each customer through their words with courtesy, attention, a friendly and caring image.
- Provide alternatives to products/items, which are not available on the ecommerce website.
- Follow standard processes and procedures when it comes to providing the resolution.
- Stay up to date with the latest updates on system information, process changes, and future updates.
- Must be able to overcome objections and handle customer pushbacks.
Why should you join us?
You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor and know when it's appropriate to use it You have superb English communication skills with a U.S. or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way.
Other competencies we are looking for:
- Critical Thinking
- Time Management
- Specialist Focus
- Organizing
- Priority Setting
- Problem Solving
- Professional Composure
It's worth noting, we pay very well for this role, and in general. We hire great people that do great work, and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us and the value you'll add to our team.
What you can expect from us after applying?
Once you've applied, sit back and relax while we get to work on our side You can expect to hear back from us within 3 working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck
Perks & Benefits
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
- Critical Thinking
- Time Management
- Specialist Focus
- Organizing
- Priority Setting
- Problem Solving
- Professional Composure
Health Insurance, Leaves, Medical, Provident Fund, Transport
#J-18808-Ljbffr-
Customer Support Specialist
2 weeks ago
Karachi, Sindh, Pakistan Alemad rent a car Full timeWe are seeking a dedicated Customer Support Specialist for our Karachi office. If you have a passion for assisting customers and thrive in a fast-paced environment, we'd love to hear from youResponsibilities:Build strong relationships by understanding customer needs and offering tailored solutions.Manage inbound and outbound calls with professionalism and...
-
Senior Customer Support Representative
2 weeks ago
Karachi, Sindh, Pakistan Facon Pakistan Full timeIs Customer Support Your Superpower? We're Hiring a Senior RepresentativeAre you passionate about delivering exceptional customer service? Join our dynamic team as a Senior Customer Support Representative, where you'll help international customers by providing top-notch support via Emails and Calls. Key Responsibilities:•Assist international customers with...
-
Customer Support Specialist
1 week ago
Karachi, Sindh, Pakistan TalentPop App Full timeTalentPop App is a dynamic and fast-paced company that values exceptional customer support.We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch assistance to our clients via phone, chat, and email.Your Key Responsibilities:Assist customers with...
-
Customer Support Specialist
2 weeks ago
Karachi, Sindh, Pakistan Buono Private Limited Full timeJD Customer Support Specialist (CSP):Position Summary: The Customer Support Representative ensures that all customer needs are promptly addressed by responding to customers' requests, orders, questions, and concerns in a timely and accurate manner, while exercising the highest level of service and quality. Environmental Express offers an extensive training...
-
Senior Customer Support Coordinator
1 week ago
Karachi, Sindh, Pakistan ibex Full timeSenior Customer Support Coordinator ibex, Pakistan The Senior Customer Support Coordinator within the Operations department will assist our U.S. based client's customers with their queries/concerns and provide accurate resolutions as per the defined processes via call. We are looking for people who have experience in dealing with international customers but...
-
Senior Customer Support Representative
2 weeks ago
Karachi, Sindh, Pakistan Systems Ltd. Full timeSystems Limited is currently looking to hire Senior Customer Support Representatives in Karachi Office.Requirements:At least 2 years of experience from the relevant industryCandidates having O 'levels/ A 'levels background shall be preferredShould be comfortable working in rotational shifts (Morning & Evening).Job Specification:Comfortable with working in...
-
Support Specialist
3 weeks ago
Karachi, Sindh, Pakistan Hirestaff Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Hirestaff.aiHead of Human Resources | PhD in Human Resource ManagementAbout Us:Hirestaff.ai is a leading global talent acquisition and staffing solutions provider, specializing in connecting businesses with top-tier professionals across various industries. We...
-
Senior Customer Support Coordinator
1 week ago
Karachi, Sindh, Pakistan ibex. Full timeOverviewThe Partner Support Specialist within the Operations department will assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that we care more about...
-
Senior Customer Service Specialist
2 weeks ago
Karachi, Sindh, Pakistan ibex Full timeSenior Customer Service Specialist ibex, Pakistan OverviewWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications...
-
Customer Support Specialist
1 week ago
Karachi, Sindh, Pakistan Logix Solutions Full timeJob OverviewKarachi-based Logix Solutions seeks a highly skilled Customer Support Representative to join their team. As a key member of the support staff, you will be responsible for resolving customer queries and issues over the phone. The ideal candidate should possess excellent communication skills and a strong understanding of electronics and solar...
-
Senior Support Advisor
3 days ago
Karachi, Sindh, Pakistan ibex Full time**Overview of the Role**We are looking for a highly skilled Senior Customer Service Specialist to join our team at ibex. This role involves providing exceptional customer service and support, maintaining accurate records, and following up on customer requests.**Responsibilities**Respond to customer inquiries in a professional and timely manner.Keep detailed...
-
Senior Technical Support Specialist
3 weeks ago
Karachi, Sindh, Pakistan EWS Group Full timeSenior Technical Support SpecialistApplylocations PER - Karachi, PKtime type Full timeposted on Posted Yesterdayjob requisition id R42233About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software...
-
Customer Experience Specialist
3 days ago
Karachi, Sindh, Pakistan ibex Full time**About Us**At ibex, we are committed to delivering exceptional customer experiences through innovative solutions and expert support. As a Senior Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch service and support.**Key Responsibilities**We are seeking an individual with excellent communication skills to...
-
Customer Support
2 weeks ago
Karachi, Sindh, Pakistan A & F Enterprises Full timeJob Description:We need staff for our customer support department to resolve complaints from our corporate and valued customers.The applicant should be a graduate with experience in working with Excel to manage the database.The applicant should belong to the Khoja or Memon community and be well conversant in talking with customers over the phone.Job...
-
Technical Support Representative
2 days ago
Karachi, Sindh, Pakistan ibex Full timeIbex is committed to delivering outstanding customer experiences. As a Customer Services Specialist, you'll play a vital role in achieving this goal by providing exceptional support to our customers.Responsibilities:Handle customer inquiries related to products and servicesRespond to customer emails and chats in a timely mannerWork closely with internal...
-
Technical Support Specialist
6 days ago
Karachi, Sindh, Pakistan EWS Group Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our EWS Group team. As a Senior IT Professional, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved promptly and efficiently.Your primary focus will be on troubleshooting and resolving complex technical...
-
Karachi, Sindh, Pakistan IBL-Unisys Full timeJob Title: Senior HCM Implementation and Support SpecialistWe are seeking a seasoned professional to fill the role of Senior HCM Implementation and Support Specialist at IBL-Unisys. As an expert in SAP HCM implementation and support, you will be responsible for ensuring smooth and efficient operations of SAP HCM and Payroll modules, addressing day-to-day...
-
Application Support Specialist
1 week ago
Karachi, Sindh, Pakistan Hamdard Pakistan Full timeAre you an experienced Application Support Specialist with expertise in SAP integration and a passion for modern e-commerce frameworks? We are looking for someone like you to join our dynamic teamPosition Overview: We are seeking an enthusiastic and detail-oriented Application Support Specialist with a strong background in SAP integration, cloud technologies...
-
Customer Support Executive
2 days ago
Karachi, Sindh, Pakistan VIFHE- E DYNAMIC SOLUTIONS Full timeVIFHE is Hiring – Customer Support ExecutiveVIFHE is a leading global institute delivering professional finance and business qualifications to students in 120+ countries. With a track record of top results and award-winning alumni, we are redefining online education through structured learning, process-driven execution, and a world-class student...
-
Jr. Customer Support Executive
2 weeks ago
Karachi, Sindh, Pakistan Abnotix Solutions Full timeWe are excited to offer an International Customer Support opportunity for individuals interested in gaining hands-on experience in customer service. As Jr. Customer Support Executive, you will have the opportunity to learn and contribute to providing excellent customer assistance, resolving issues, and ensuring customer satisfaction.Key...