Expert Customer Support Specialist

11 hours ago

Islamabad, Islamabad, Pakistan beBeeCustomerExperience Full time 800,000 - 1,200,000

We are seeking a skilled Customer Experience Specialist to join our team.

This role involves providing exceptional customer support and ensuring timely delivery of customer satisfaction.

  • Main Responsibilities:
  • Provide prompt responses to customer inquiries via phone, email, and chat
  • Assist customers in product selection and provide accurate information regarding pricing, availability, and specifications
  • Process and manage customer orders
  • Handle customer complaints and resolve issues professionally
  • Maintain customer database and update customer records
  • Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling

About the Ideal Candidate:

  • A minimum of 2 years of experience in customer service, preferably in the electrical/electronic manufacturing industry
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to prioritize tasks and handle multiple customer inquiries simultaneously
  • Familiarity with CRM software and customer service tools

This position is based in Islamabad, Pakistan and requires a strong understanding of the local market and industry trends.

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