Presales Business Analyst
7 days ago
About Our Company
We are a global leader in the software solutions industry, specializing in contact center technology that enhances customer experience and operational efficiency.
Job Responsibilities:
- Develop and deliver compelling product presentations to prospective customers, highlighting key features and benefits.
- Support customers through email and chat channels, providing timely and accurate responses to their inquiries.
- Work closely with internal teams to ensure seamless execution of post-production change requests and product feature requests.
- Contribute to the evolution of our solutions by collaborating with product management and marketing, leveraging customer feedback to inform product development.
Qualifications:
- Relevant degree in Computer Science, Software Engineering, or related field.
- Minimum 2 years of experience in the Contact Center industry, preferably in Pre-sales or Requirements Engineering.
- Thorough understanding of contact center technologies and call flows.
- Superb communication and presentation skills, with the ability to distill complex concepts into clear and compelling narratives.
What We Offer:
- Dynamic work environment with opportunities for professional growth and development.
- Competitive compensation package and performance-based bonuses.
- Flexibility to work from home or in our office, depending on your preferences.
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