Presales Business Analyst

7 days ago


Lahore, Punjab, Pakistan HR Ways Full time

About Our Company

We are a global leader in the software solutions industry, specializing in contact center technology that enhances customer experience and operational efficiency.

Job Responsibilities:

  • Develop and deliver compelling product presentations to prospective customers, highlighting key features and benefits.
  • Support customers through email and chat channels, providing timely and accurate responses to their inquiries.
  • Work closely with internal teams to ensure seamless execution of post-production change requests and product feature requests.
  • Contribute to the evolution of our solutions by collaborating with product management and marketing, leveraging customer feedback to inform product development.

Qualifications:

  • Relevant degree in Computer Science, Software Engineering, or related field.
  • Minimum 2 years of experience in the Contact Center industry, preferably in Pre-sales or Requirements Engineering.
  • Thorough understanding of contact center technologies and call flows.
  • Superb communication and presentation skills, with the ability to distill complex concepts into clear and compelling narratives.

What We Offer:

  • Dynamic work environment with opportunities for professional growth and development.
  • Competitive compensation package and performance-based bonuses.
  • Flexibility to work from home or in our office, depending on your preferences.


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