
Software Technical Support Executive
6 days ago
Overview
CIS (Pvt) Ltd is a leading provider of software solutions, seeking an experienced Senior Software Support Executive to join our team. This role requires strong expertise in SQL query optimization and hands-on experience in resolving complex software issues.
Job Summary
The ideal candidate will have a strong background in software support, with a focus on SQL query optimization and troubleshooting. The selected individual will assist clients with prompt responses to queries and provide technical support for any challenges they face.
Key Responsibilities
- Provide advanced technical support, focusing on SQL query optimization and troubleshooting.
- Assist clients with prompt responses to queries and provide technical support for any challenges they face.
- Apply knowledge of Sales Inventory, Accounting, and POS systems to deliver effective solutions in Retail and Restaurant environments.
- Diagnose and fix software and hardware issues remotely, making necessary adjustments to resolve client problems.
- Ensure all client issues are fully resolved through diligent follow-up and clear communication.
- Collaborate with internal teams to identify software bugs and implement solutions to enhance system stability and performance.
- Document common issues, solutions, and procedures to streamline support efforts.
- Support and mentor junior engineers by serving as an escalation point for more complex issues.
Requirements
- Familiarity with Sales Inventory, Accounting Modules, and POS systems (especially in Retail and Restaurant sectors) is advantageous.
- At least 2+ years of experience in software support, with a strong focus on SQL and query optimization.
- Bachelor's degree in Computer Science, IT, or a related field.
- Proven ability to manage client relationships and ensure satisfaction through timely issue resolution.
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